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Parent Prospectus - Gusford Primary School

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\\Srv1430\shared$\Admin\_2008 admin mapping\2 Stakeholders\<strong>School</strong> Office Information\<strong>Parent</strong>s\<strong>School</strong><br />

<strong>Prospectus</strong>\Academic Year 2012.2013.doc<br />

Contacting <strong>Gusford</strong><br />

Generally communication with the teachers should be by letter as teaching commitments and the size of the<br />

site make it difficult for them to come to the office telephone. Emergency messages will of course be passed<br />

onto children or their teachers.<br />

The <strong>School</strong> Telephone number is 01473 682148<br />

If your child is absent you can leave a message on the answerphone to tell us why they are not in school.<br />

The answerphone is on from 4:15pm to 8:30am.<br />

The Fax Number is 01473 692142<br />

Our Email address is<br />

admin@gusford.org.uk<br />

Making Appointments<br />

It is usually best to speak to teachers briefly before or after school if you have any concerns or need to pass<br />

on information. If you need to discuss matters for a longer time or cannot see the teacher before or<br />

immediately after school, you need to contact the office staff to make an appointment. You should give<br />

them brief details of the problem so that the teacher can investigate specific incidents or have the right<br />

information to hand when you meet them.<br />

Complaints Procedure<br />

The Suffolk Education Authority procedure is as follows:<br />

The LEA has established procedures so that the concerns of parents and others, about the school<br />

curriculum and related matters may be considered and - whenever possible - resolved locally. The<br />

arrangements are to apply to complaints relating to the curricular responsibilities of the LEA or the<br />

governing body of a county, voluntary or maintained special school: that the authority or governing body<br />

has acted, or is proposing to act, unreasonably or has failed to comply with the requirements or duties<br />

imposed by the Education Reform Act 1988.<br />

1. In the first instance, particular problems should be referred to the class teacher.<br />

2. If not resolved problems should be referred to a senior member of staff.<br />

3. If still unresolved problems should be referred to the Headteacher who will endeavour to achieve a<br />

satisfactory outcome by informal means, if necessary through discussion with appropriate members<br />

of staff and the complainant.<br />

4. If, however, the issue cannot be resolved in this way, it may be referred first to a panel of governors<br />

of the school.<br />

5. As a last resort, to an LEA panel for formal consideration. Further details of the authority’s<br />

procedures may be obtained from the Headteacher or the Area Education Officer.

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