Parent Prospectus - Gusford Primary School
Parent Prospectus - Gusford Primary School
Parent Prospectus - Gusford Primary School
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\\Srv1430\shared$\Admin\_2008 admin mapping\2 Stakeholders\<strong>School</strong> Office Information\<strong>Parent</strong>s\<strong>School</strong><br />
<strong>Prospectus</strong>\Academic Year 2012.2013.doc<br />
Contacting <strong>Gusford</strong><br />
Generally communication with the teachers should be by letter as teaching commitments and the size of the<br />
site make it difficult for them to come to the office telephone. Emergency messages will of course be passed<br />
onto children or their teachers.<br />
The <strong>School</strong> Telephone number is 01473 682148<br />
If your child is absent you can leave a message on the answerphone to tell us why they are not in school.<br />
The answerphone is on from 4:15pm to 8:30am.<br />
The Fax Number is 01473 692142<br />
Our Email address is<br />
admin@gusford.org.uk<br />
Making Appointments<br />
It is usually best to speak to teachers briefly before or after school if you have any concerns or need to pass<br />
on information. If you need to discuss matters for a longer time or cannot see the teacher before or<br />
immediately after school, you need to contact the office staff to make an appointment. You should give<br />
them brief details of the problem so that the teacher can investigate specific incidents or have the right<br />
information to hand when you meet them.<br />
Complaints Procedure<br />
The Suffolk Education Authority procedure is as follows:<br />
The LEA has established procedures so that the concerns of parents and others, about the school<br />
curriculum and related matters may be considered and - whenever possible - resolved locally. The<br />
arrangements are to apply to complaints relating to the curricular responsibilities of the LEA or the<br />
governing body of a county, voluntary or maintained special school: that the authority or governing body<br />
has acted, or is proposing to act, unreasonably or has failed to comply with the requirements or duties<br />
imposed by the Education Reform Act 1988.<br />
1. In the first instance, particular problems should be referred to the class teacher.<br />
2. If not resolved problems should be referred to a senior member of staff.<br />
3. If still unresolved problems should be referred to the Headteacher who will endeavour to achieve a<br />
satisfactory outcome by informal means, if necessary through discussion with appropriate members<br />
of staff and the complainant.<br />
4. If, however, the issue cannot be resolved in this way, it may be referred first to a panel of governors<br />
of the school.<br />
5. As a last resort, to an LEA panel for formal consideration. Further details of the authority’s<br />
procedures may be obtained from the Headteacher or the Area Education Officer.