Trust and the Manager-Subordinate Dyad - Ibam.com

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TYPE OF WORK ROUTINE MODERATE TRUST HIGH TRUST NON- ROUTINE LOW TRUST MODERATE TRUST DIFFICULT EASY EASE OF PERFORMANCE MEASUREMENT Figure 1. Relationship of measurement and type of work to potential levels of trust It is likely that trust is likely to be found in either routine or non-routine work, depending a great deal on the ability of the manager to measure performance or output. This becomes more difficult when the manager has virtual workers and can no longer judge performance simply by seeing whether the worker is present and looks busy (DiMartino & Wirth, 1990). Where jobs are routine and can be closely measured and monitored (e.g., typists), trust will range from moderate to high (El Sawy, 1985; Jarvenpaa, Knoll, & Leidner, 1998). References Cascio, W. F. & Shurygailo, S. (2003). E-leadership and virtual teams. Organizational Dynamics, 31 (4): 362-376. Connell, J. & Ferres, N. (2003). Engendering trust in manager-subordinate relationships: Predictors and outcomes. Personnel Review, 32 (5): 569-673. Dambrin, C. (2004). How does telework influence the manager-employee relationship. International Journal of Human Resources Development and Management, 4 (4): 358- 374. Gerke, S. K. (2006). If I cannot see them, how can I lead them Industrial and Commercial Training, 38 (2): 102-105. Horwitz, F. M., Bravington, D. & Silvis, U. (2006). The promise of virtual teams: Identifying key factors in effectiveness and failure. Journal of European Industrial Training, 30 (6): 472-494. © 2007 Institute of Behavioral and Applied Management. All Rights Reserved. 200
Illegems, V. & Verbeke, A. (2004). Telework: What does it mean for management Long Range Planning, 37: 319-334. Panteli, N. & Duncan, E. (2004). Trust and temporary virtual teams: Alternative explanations and dramaturgical relationships. Information Technology & People, 17 (4): 423-441. Taylor, D. S. & Kavanaugh, J. K. (2003). Paradigms of leadership in the teleworking environment: A qualitative study. Proceedings of the Academy of Organizatinoal Culture, Communications and Conflict, 10 (1): 57-61. Thoms, P., Dose, J. J. & Scott, K.S. (2002). Relationships between accountability, job satisfaction, and trust. Human Resource Development Quarterly, 13 (3): 307-323. © 2007 Institute of Behavioral and Applied Management. All Rights Reserved. 201
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