REPeValuator (selecting customer contact employees via the ... - IPAC

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Evaluation of Rep Responses ■ ■ SMEs (9 ASI assessors and psychologists) Rated extent to which to which each response demonstrated effective behavior on the competency in question (1 to 5 scale) ■ Used average SME ratings to identify 3 responses from each set of rep responses ■ Responses selected to represent range of performance (low, moderate and high) Assessment Solutions Incorporated
Finalizing Test Content ■ ■ ■ ■ Created background information describing the company and products/services sold Developed reference materials (product information, procedures, customer account records, list of authorized service centers) Instructions to accompany the practice contact Recorded scripts (two contacts conducted in voice mode) Assessment Solutions Incorporated
Page 1 and 2: IPMAAC Computerized and Web-based b
Page 3 and 4: What is the REPeValuator ■ ■
Page 5 and 6: REPeValuator Elements ■ ■ ■
Page 7 and 8: Required Competencies ■ ■ ■
Page 9: Development of Contact Scenarios
Page 13 and 14: Current Clients ■ ■ Currently u

REPeValuator (selecting customer contact employees via the ... - IPAC

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