Excise and Taxation Department, Govt. of HP ... - egovreach
Excise and Taxation Department, Govt. of HP ... - egovreach
Excise and Taxation Department, Govt. of HP ... - egovreach
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Within <strong>Department</strong><br />
Challenges<br />
• Processes are not streamlined – different<br />
processes in different <strong>of</strong>fices<br />
• IT Awareness<br />
• Risk <strong>of</strong> IT System replacing Manpower<br />
• Fear <strong>of</strong> using system <strong>and</strong> working on<br />
system<br />
Change Management<br />
<strong>Excise</strong> & <strong>Taxation</strong> <strong>Department</strong><br />
Mitigations<br />
• Application <strong>and</strong> Process trainings<br />
conducted for All Officials<br />
• Extensive Awareness Programs<br />
organized for all Officials with exit tests<br />
• Using system, <strong>of</strong>ficials realized that<br />
system is for decision making <strong>and</strong> not<br />
replacement <strong>of</strong> <strong>of</strong>ficials<br />
• Complete h<strong>and</strong>holding training given.<br />
Further complete support at the time <strong>of</strong><br />
processing application being provided<br />
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