DSL Software - Resource Communications Pvt. Ltd

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HCL TECHNOLOGIES CL TECHNOLOGIES (HCLT), part of the HCL Group, founded in 1975, has been providing value-added, software-led IT solutions and services to large and medium-scale organisations for more than 29 years. The company's global IT services operations, headquartered at Sunnyvale, California, was opened in the year 1991, with a primary focus on application, technology and R&D outsourcing. Over the next seven years, its operations were extended to most parts of Europe, Japan, Hong Kong, Australia and New Zealand. HCLT's revenue amounted to US$ 408 million for the financial year 2003-2004 and increased by 70% in the first quarter of 2004-05. Client Profile With a well defined business strategy, HCLT has built domain expertise across a host of chosen verticals, primarily banking and financial services, insurance, retail, semi-conductor equipment, petroleum, pharmaceutical, automotive and aerospace. Its client profile of 454 marquee clients includes 61 Fortune 500 clients with more than 100 clients having an annual run rate in excess of US$ 1 million Centres of Excellence (CoE) To better focus on various technical services and domains, HCLT was one of the first Indian IT services firms to float the idea of Centres of Excellence. These DB HCLT EAI CoE HCLT CRM CoE HCLT BFS, Chennai centres were aimed at developing in-depth knowledge in the chosen area of excellence, be it ERP systems, domain areas or specific technical areas. Some of the matured Centres of Excellence include the ERP CoE; CRM CoE; Mainframe CoE and Netcentric CoE, based out of the Noida offices of HCLT; EAI CoE, based out of Chennai and the Workflow / Documentum CoE, based out of Gurgaon. Other specialist CoEs include the BFS CoE, based out of Chennai; HCLT BPO-eServe; HCLT Infrastructure CoE-HCLT ComNet and HCLT Investment Banking CoE-DSL Software, based out of Bangalore. Depending on the needs of the relationship, a customer might be serviced by one or more CoEs of HCLT with the interactions amongst the CoEs kept transparent to the customer. The strong technical and domain expertise developed by CoEs helps in providing effective, cost efficient and proactive solutions to clients. The CoEs continuously monitor and challenge the latest advances in the market and leverage it to tune the delivery of solutions to its clients. Global Equities Global Markets, GCF & LEMG GBD, AM, PWM PBC, CBTO CTO IBTO Engagement Organisation HCLT ERP CoE PMO IBTO HCLT BPO Banking and Financial Services With more than 3000 resources in the finance domain, over 20% of HCLT's revenues are derived from services to this sector. The company's expert banking team—skilled and creative techno-banking experts, with in-depth banking and banking software related IT experience—offer a professional blend of services with a high degree of quality. The team has skills and experience that range from mainframe-related expertise to state-of-the-art n-tier architecture, with specialised expertise in areas like application development, application re-engineering, production support, application maintenance, platform migration, web enabling and data warehousing. HCLT Netcentric CoE HCLT Mainframe CoE HCLT Infrastructure Services HCLT has rich experience in handling large-scale development as well as production support and maintenance projects on all platforms a n d l a n g u a g e s u s i n g p r o v e n methodologies. Specialised services in this segment support and maintain a wide variety of financial applications, in both proprietary and off-the-shelf international packages. HCLT also has in-depth experience in implementing and upgrading IT solutions in multilocation banks. HCLT has fostered the concept of multiple growth windows, in which it seeks to supplement its banking services through diverse avenues and provide a high degree of value to its customers worldwide. To further its value, HCLT is building alliances and partnerships with leading banking service providers, so as to enhance its service proposition and provide operational and strategic advantages. Alliance with DB in 2001, resulting in the transfer of controlling stake in Deutsche Software India to HCL Technologies is a prime example of a successful partnership. Leveraging HCLT Skills for Deutsche Bank Over the past year, due to a closer integration between HCLT and DSL Software, a higher level of coordination has been achieved between the two organisations, including extensive leverage of the matured CoEs of HCLT for DB as also for DSL internally. The model has been structured in an effective huband-spoke manner to leverage the skills of various CoEs (the multiple spokes) while retaining some key interfaces to DB through DSL (the hub). The advantage is delivery of more matured services, at the lowest cost, from HCLT to 63
etween the two organisations, including extensive leverage of the matured CoEs of HCLT for DB as also for DSL internally. The model has been structured in an effective huband-spoke manner to leverage the skills of various CoEs (the multiple spokes) while retaining some key interfaces to DB through DSL (the hub). The advantage is delivery of more matured services, at the lowest cost, from HCLT to DB—while leveraging the existing understanding of DB practices developed within DSL over time. The result is a new cocktail of services to DB using the same channels. Some key areas where HCLT skills have been leveraged directly for DB include: • ERP CoE, NOIDA: DSL/HCLT was awarded the SAP R3 system RTB for a period of 5 years. The knowledge transfer for the project is currently underway; parallely 8 SAP practitioners have already been made fully operational to replace the existing externals in a phased manner. Additionally, the HCLT team has just concluded a core upgrade for the BW module of SAP, on schedule and to full customer satisfaction. • EAI CoE, Chennai: PWM International wanted to seamlessly integrate its core back-office system, dbTrader, with the new anti money laundering system, SMARAGD. The integration was also aimed at proving the messaging infrastructure developed by DB, AI2, for further use within the PWM system environment. While the EAI leverage was brought to bear on project delivery by the Chennai unit, the knowledge on dbTrader was internally leveraged from Bangalore. The same Centre is also providing AI2 implementation guidance to the HR Systems team and the dbFeeds ETL team. • Document and Content Management CoE, Gurgaon: The GM.Dox CTB project is today delivered by the Gurgaon team with its extensive knowledge on Documentum. In addition, we also provide L1/L2 managed service support for Documentum related applications like GM Doxs. The same Centre delivers the Lotus Notes RTB and CTB services out of Singapore. • Datawarehousing CoE: dbFeeds, an Informatica based ETL project is being executed under close guidance of the Datawarehousing CoE of HCLT. Deutsche Bank has decided to implement a state-of-the-art ETL environment using Informatica as the tool. The scope of this engagement is to provide a robust and efficient ETL environment embedded into Deutsche Bank Controlling IT's strategic architecture, to handle data retrieval for controlling and risk reporting and analysis purposes. This replaces the numerous point-to-point connections of the past, improving stability, transparency and performance of the ETL processes. Benefits achieved include the extensive direct leverage created from the various CoEs for DB. At the same time key HCLT competencies have been leveraged internally for Truly Integrated Capabilities Technology + Operations + Infrastructure Building Blocks for Our CoE om pe t e n c ies Busine ss Techn ol ogy d ar tn er sh ip Le S ol ut i on Sets & CoE x pert is e Va lu e B ey o nd Eng a gements Investment Banking Technology and Operations People Speciali s ation Leverag e d Career Paths Investment Bank Engagements Global Fulfi llment Trus t ed G lo b al Mo d el HCL T Experience Range—Width-Breadth-Depth E nga gement M ana gement Regi o nal, Domain & Tech n o logy F o c u sed sharing of best practices and building internal competencies within DSL. One such important leverage was the consulting received from HCLT / eServe when DSL tion with ongoing sharing of best practices between the two on a regular basis. operations wanted to achieve BS 7799 certification. The leverage continues beyond the certification with ongoing sharing of best practices between the two on a regular basis. A True Symbiotic Relationship The close collaboration between HCLT and DSL over the past years was the genesis of HCLT IBTO. Valuable contributions and expertise from HCLT are leveraged directly, rather than being re-developed within HCLT IBTO. By tapping the knowledge and experience of the many banking professionals within the organisation, HCLT IBTO contributes valuable insights to the BFS vertical of HCLT, not only in the investment banking arena, but also in retail and corporate banking areas. What Gives HCLT it's Edge HCLT's ability to deliver scalable, flexible and cost effective IT services is due to its extensive offshore software development infrastructure and vast global marketing network. Service delivery is further strengthened through partnerships and SEI CMM Level 5, BS 7799 and ISO 9001 certified processes. (HCLT's 23 Development Centres have SEI CMM Level 5/4 certification. and all Application Centres are Level 5 certified.) Further, the company has consistently built on its ability to: • . Leverage the service portfolio; • Combine business insight with technology skills; • Operate on a proven global delivery model; • Adopt a partnering approach that strikes the balance between flexibility and system orientation; • Focus firmly on delivering customer value. —Sanjay Kumar (sk.kumar@db.com) Prem Pavan (prem.pavan@dslsoft.net) 73
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