Human Allergy Products and Services - Greer
Human Allergy Products and Services - Greer
Human Allergy Products and Services - Greer
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Ordering Information<br />
Ordering<br />
For the best possible service, specify account number, item number, product name, vial size <strong>and</strong> dilution, aqueous or glycerinated, <strong>and</strong><br />
scratch or multiple-dose vial, as shown in the catalog.<br />
Certain extracts <strong>and</strong> mixtures cannot be supplied in the 1:10 w/v strength due to excessive precipitation; these will be supplied at the<br />
strongest possible w/v strength. Glycerinated extracts can be supplied in 1:20 w/v or weaker dilutions. Extracts ordered in protein<br />
nitrogen units are available aqueous only. Physician license must be on file. Proper identification will be required from institutions.<br />
Minimum Order<br />
A minimum order of $25.00 is required. Please combine orders to achieve minimum.<br />
Made to Order Items<br />
Specific products have been identified as made to order items based on low utilization. These are non-stocked products. Delivery will<br />
be a minimum of 4 to 6 weeks. Please consult your Customer Care Specialist for more information.<br />
Custom Mixtures<br />
Custom mixtures are specially priced. A minimum order of 100 mL is required to process a custom mixture. A signed custom mixture<br />
form must be received specifying exact formula desired with a maximum of 12 antigens per mixture. Delivery will be a minimum of 4 to<br />
6 weeks. Custom mixtures cannot be returned. Please consult your Customer Care Specialist for more information.<br />
Premium Antigens<br />
Specific products have been designated as premium antigens due to low utilization, decreased availability of raw materials, <strong>and</strong><br />
increased costs associated with the collection/extraction process. These items carry a surcharge. Please consult your Customer<br />
Care Specialist for more information.<br />
Shipping<br />
All extracts are shipped overnight for next-day delivery. All other products ship UPS 3-day Select or Ground unless otherwise<br />
specified. Shipments with ice packs are made upon customer request, with an additional charge.<br />
Terms<br />
Net 30 days from date of invoice. F.O.B. Lenoir, NC; shipping <strong>and</strong> all insurance charges are pre-paid <strong>and</strong> added to the invoice.<br />
All prices are in US dollars. All prices are subject to change without notice. We accept payment via MasterCard®, Visa®, <strong>and</strong><br />
American Express®.<br />
Returns<br />
Please contact a GREER ® Customer Care Specialist at 800.378.3906 for prior approval of all product returns. Any shipping error<br />
must be reported within 7 days of receipt of the order. A Return Goods Authorization Number must accompany all product returns to<br />
GREER within 10 days of the return notification.<br />
Allergenic extracts <strong>and</strong> sterile products cannot be returned unless due to a GREER error. Ancillary supplies must be returned in<br />
unopened, undamaged cases. Credit is not issued for duplications resulting from customer errors in ordering.<br />
Warranty<br />
We warrant only that solutions in unopened <strong>and</strong> undamaged vials are sterile <strong>and</strong> correctly labeled. Once shipment is delivered, we have<br />
no control over storage conditions, methods of usage, or dosage administered.<br />
Telephone <strong>and</strong> Fax Orders<br />
To order by telephone, call our Customer Care Specialists toll free: 800.378.3906 or call 828.754.5327<br />
To order by fax, dial toll free: 800.419.7302 or call 828.754.5320<br />
For customers outside the United States, call 828.754.5327<br />
To email, write to: customercare@greerlabs.com<br />
Our Customer Care Specialists are available Monday through Thursday 8 AM to 7 PM <strong>and</strong> Friday 8 AM to 5 PM Eastern Time.<br />
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