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40<br />
FAQ and Answers!<br />
1. How do I install my pavers or slabs?<br />
Follow the basic instructions at the back of this catalogue.<br />
2. What is the most important part of my installation process?<br />
As always, the most important part of most projects is preparation, in this case having a good, well<br />
draining base.<br />
3. Can I use a tamper on my patio slabs?<br />
no, you cannot use a tamper on a product that is less than 6cm thick.<br />
4. What is the purpose of the glue on my pavers when I receive them?<br />
The glue prevents the surface of the pavers from getting rub marks. It also provides a space<br />
between slabs to reduce efflorescence and water stains.<br />
5. Does the glue come off?<br />
Yes, it will in most instances come off quite easily, but sometimes you may need a putty knife to<br />
make it easier.<br />
6. Does the dark spot from the glue disappear?<br />
Yes, the dark spot will disappear in the sun and rain<br />
7. Efflorescence. What is it?<br />
Efflorescence is a whitish powder-like deposit that sometimes appears on concrete.<br />
How do I remove it?<br />
Efflorescence will usually wash and wear off over time. This is what <strong>Triple</strong> H recommends.<br />
What if I don’t want to wait. Is there another option?<br />
Yes. You could speed up the process by using a mild solution of muratic acid and water, 10-20<br />
parts water to 1 part acid is a good starting point. Be sure to follow the manufacturers instructions<br />
because acid can be harmful!<br />
Where do I start the treatment?<br />
Try it out on a small unnoticeable area first to ensure the results are acceptable. Be sure to keep<br />
track of how long the acid is on the concrete! The length of time the acid is in contact with the<br />
concrete can effect the result. Also be sure to have a rinse hose at the ready.<br />
How often does this need to be done?<br />
Most cases of efflorescence occurs while the product is packaged and won’t occur again once the<br />
product has been installed.<br />
Is there a warranty for efflorescence?<br />
no. Efflorescence is not a warranty claim because it is a naturally occurring phenomenon that will<br />
wear off over time, or that can be removed.<br />
Is there online help available?<br />
Yes. Try YouTube for “efflorescence removal” and “sealer application techniques”.
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