Frequently Asked Questions - Lotsa Helping Hands
Frequently Asked Questions - Lotsa Helping Hands
Frequently Asked Questions - Lotsa Helping Hands
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1-866-779-3435<br />
<strong>Frequently</strong><br />
<strong>Asked</strong><br />
<strong>Questions</strong><br />
Got questions We’ve got answers<br />
<strong>Lotsa</strong> <strong>Helping</strong> <strong>Hands</strong><br />
®
What exactly is Health Proponent<br />
Health Proponent is a service that provides individuals – and their families-- with oneon-one<br />
assistance to resolve a range of time-consuming and confusing healthcare issues<br />
from untangling medical bills to finding specialists. Our experts help you navigate<br />
through the healthcare maze to get you the answers you need quickly and efficiently.<br />
Our parent company, Health Advocate, Inc., is the nation’s leader in healthcare<br />
advocacy, serving millions of Americans through its employer and plan sponsor<br />
relationships. The company was founded in 2001 and is headquartered in suburban<br />
Philadelphia with sales offices in major cities.<br />
How can Health Proponent help me<br />
We serve as your translator, negotiator and go-between to help you<br />
with a range of healthcare issues. We help:<br />
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find the best doctors, dentists, hospitals and community services<br />
research the latest treatments<br />
speed appointments with specialists<br />
decode insurance claims<br />
uncover billing errors<br />
find eldercare services<br />
locate caregiver support<br />
…and much more.<br />
No more hassles or run-around. We do the legwork so you don’t have to.
How can Health Proponent save me time and money<br />
We cut through the red tape and get to the bottom of your issue quickly. We find<br />
the right resources so you aren’t shuffling between doctors. We correct mistakes to<br />
reduce overpayments. We go to bat to get coverage for services. And we stick with<br />
your issue and follow up with you right through to the end. All this saves you time and<br />
money.<br />
How does it work<br />
It is simple. Whenever you have a healthcare or insurance-related issue, just call our<br />
toll-free number. Your assigned Personal Health Proponent (PHP), typically a registered<br />
nurse supported by medical directors and insurance experts, thoroughly researches<br />
and makes the necessary calls to help resolve your issue, whether it takes ten minutes<br />
or ten days. The PHP is available for follow-up needs.<br />
Who is eligible<br />
You, your spouse, dependent children, parents and parents-in-law are eligible to use<br />
Health Proponent’s services at any time.<br />
How often can I call Health Proponent<br />
As often as you like. You can contact Health Proponent 24/7 from any state<br />
or country. Our normal business hours are Monday-Friday, between 8 a.m.<br />
and 9 p.m. Eastern Time. After hours and during weekends, our on-call staff<br />
is always available for assistance.<br />
Can my Mom or another family member call Health<br />
Proponent<br />
Yes. Any eligible family member can call for help with an issue that either relates to<br />
themselves or to a family member. This means, for example, you<br />
can call on behalf of your mother, or your mother can call us directly.
Is Health Proponent like an insurance company or<br />
affiliated with one<br />
No. Health Proponent’s program is NOT health insurance and is not a replacement for<br />
healthcare coverage. Rather, our highly trained PHPs know<br />
the ins and outs of healthcare. They can help negotiate fees, sort through claims and<br />
billing issues, explain coverage, assist with appealing denials, etc.<br />
Will my information be kept private<br />
Absolutely. Health Proponent’s staff is specially trained to follow<br />
careful protocols that comply with all governmental privacy standards.<br />
Your medical and personal information is fully protected and held confidential.<br />
You’ll be asked to sign a release form permitting Health Proponent to work on your<br />
behalf to help resolve your issue. Depending on your child’s age and state laws, either<br />
your child or you can sign the authorization.<br />
Can you help me with a bill that I think my insurer<br />
should pay<br />
If you can’t work out the issue with your health plan, we’ll contact your<br />
insurer, and, if necessary, your provider to help correct any errors.<br />
Can you help me find the best specialists for my<br />
condition<br />
Absolutely. We can locate top-notch specialists anywhere in the country who are<br />
highly experienced with treating specific conditions. If necessary, we will try to expedite<br />
your appointment and also connect you to leading treatment facilities “centers of<br />
medical excellence” for the very best care available.
I cannot make heads or tails out of Medicare. Can Health<br />
Proponent help<br />
Yes. Our insurance experts can clearly explain the regulations of Medicare, including<br />
the Medicare Part D Prescription Drug plan. They can also help you find a Medicare<br />
Supplement plan.<br />
I’m confused by my doctor’s technical explanations. Can<br />
you help me make sense of it<br />
Yes. Your PHP can research your condition as well as your doctor’s recommended<br />
treatments and any medications prescribed. If necessary, we can arrange a conference<br />
call between you, the PHP and your doctor’s office and also help you prepare<br />
questions for your next office visit.<br />
Can Health Proponent find services for my elderly parent<br />
who lives long-distance<br />
Yes. Whether your parent or parent-in-law lives across the state, in the next town or<br />
next room, we’ll help you find eldercare services including in-home care, assisted living<br />
or long-term care. We’ll also coordinate local community services and help arrange<br />
transportation to appointments and assist with a range of other eldercare issues.
Can I call Health Proponent with medication questions<br />
Yes. We can inform you about generic drugs, locate lower-cost sources for prescription<br />
drugs not covered by your health plan, help you obtain mail order prescriptions, find a<br />
pharmacy and more.<br />
Can Health Proponent help me find practitioners who<br />
use nondrug treatments<br />
Yes. Your PHP can provide information about credentialed practitioners who specialize<br />
in acupuncture and other complementary and alternative medicine (CAM) strategies.<br />
You can also learn about coverage issues relating to CAM.<br />
For Additional<br />
Information<br />
Please contact Health Proponent<br />
toll-free at:<br />
1-866-779-3435<br />
Email<br />
advocacy@lotsahelpinghands.com<br />
Web<br />
www.lotsahelpinghands.com<br />
Independent. Confidential. Convenient.<br />
Health Proponent is not affiliated with any insurance or third party provider. Health<br />
Proponent does not replace health insurance coverage, provide medical care or<br />
recommend treatment.
®<br />
<strong>Lotsa</strong> <strong>Helping</strong> <strong>Hands</strong><br />
1-866-779-3435 advocacy@lotsahelpinghands.com www.lotsahelpinghands.com<br />
©2008 <strong>Lotsa</strong> <strong>Helping</strong> <strong>Hands</strong> and Health Proponent<br />
<strong>Lotsa</strong> <strong>Helping</strong> <strong>Hands</strong>® is excited to make our Community Members aware of the Health Proponent service,<br />
which may be of use to you and your circles of community. Please be aware that the Health Proponent service is<br />
provided by Health Advocate, Inc. and not by <strong>Lotsa</strong> <strong>Helping</strong> <strong>Hands</strong>, Inc. Any questions about the service should be<br />
addressed directly with a representative from Health Advocate.