NPA Code Of Ethics - National Prosecuting Authority

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. 4.5 Service Excellence Service excellence means we are passionate about our work and do everything in our power to provide our clients with the best possible service by • Building a result-oriented culture; and • Providing exceptional client service. 4.5.1 Building a result-oriented culture We will a. Demonstrate commitment and passion about our work; b. Act proactively to address challenges creatively and with confidence; c. Create and maintain an enabling environment for creativity and innovation d. Set result orientated goals for our selves e. Perform our duties to the best of our ability; and f. Be accessible to our clients 4.5.2 Providing exceptional client service We will a. Seek long-term, mutually beneficial relationships with our clients; b. Responsibly consult with the clients’ to determine their needs; c. Conduct ourselves with the highest levels of integrity; and d. Treat all clients objectively, politely and without unmerited prejudice. e. Provide recourse for any bad service 20
5 ORGANISATIONAL RESPONSIBILITY In line with our values, the principles and provisions of this <strong>Code</strong>, the <strong>NPA</strong> as an organisation is committed to being loyal to every employee and to protecting their rights and interests. 21
Page 2 and 3: Table of Contents ACKNOWLEDGEMENTS
Page 4 and 5: LEADERSHIP PLEDGE Dear Colleagues W
Page 6 and 7: ABBREVIATIONS CEO………………
Page 8 and 9: OUR VISION, MISSION AND CORE VALUES
Page 10 and 11: To whom does the Code apply This Co
Page 12 and 13: 4 OUR VALUES Values cannot remain t
Page 14 and 15: c. Treat the assets of our clients,
Page 16 and 17: . 4.3.3 Avoiding actual and perceiv
Page 18 and 19: . 4.4 Professionalism Professionali
Page 22 and 23: As an organisation and employer, th
Page 24 and 25: . 6.1 Seeking guidance confidential
Page 26 and 27: . You may refer to the Protected Di
Page 28 and 29: . Anonymity means that you do not r
Page 30 and 31: 7 MAKING ETHICAL DECISIONS - THE PL
Page 32: 8 STATEMENT OF PERSONAL RESPONSIBIL

NPA Code Of Ethics - National Prosecuting Authority

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