Closer Look - Mike Crowley's Whiteboard
Closer Look - Mike Crowley's Whiteboard
Closer Look - Mike Crowley's Whiteboard
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Participant Selection<br />
First Pilot<br />
Forgiving IT<br />
staff<br />
Second<br />
Pilot<br />
Non-technical<br />
“normal”<br />
users<br />
Eager<br />
executives<br />
• All end-user software<br />
combinations should be<br />
represented.<br />
• All pilot users must agree to<br />
provide feedback<br />
• Pilots don’t always go<br />
according to plan. Users<br />
should understand this and be<br />
able to tolerate service<br />
outages.<br />
• Ideally pilot users want the<br />
project to succeed!<br />
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