State-of-On-Call-Report-2014-VictorOps
State-of-On-Call-Report-2014-VictorOps
State-of-On-Call-Report-2014-VictorOps
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The Job <strong>of</strong> <strong>On</strong>-<strong>Call</strong> | The Basics<br />
ON-CALL RESPONSIBILITIES ARE SHARED<br />
AMONGST A WIDE VARIETY OF ROLES.<br />
<strong>On</strong>e <strong>of</strong> the difficult aspects <strong>of</strong> being on-call is that the role is<br />
inherently multidisciplinary. From issue to issue, the problem<br />
can be completely different.<br />
TODAY’S ON-CALL TEAMS ARE MADE UP OF<br />
MEMBERS FROM IT, SUPPORT, OPERATIONS,<br />
DEVOPS, AND DEVELOPMENT.<br />
Average duration <strong>of</strong> an on-call rotation:<br />
Less than a week<br />
<strong>On</strong>e week<br />
Two weeks<br />
More than two weeks<br />
22%<br />
20%<br />
VICTOROPS INTEL:<br />
Across the <strong>VictorOps</strong> customer base, we see most<br />
companies resolve through collaborative problem<br />
solving, averaging 4-5 people in the ultimate resolution.<br />
6%<br />
52%
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