The EFQM Excellence Model In Action - cicad

“Would you tell me, please,
which way I ought to go from here”
“That depends a good deal on where
you want to get to,” said the Cat.
“I don’t much care where,” said Alice.
“Then it doesn’t matter which way you go,”said the
Cat.
Acknowledgements to Lewis Carroll - Alice’s Adventures in Wonderland
Section 1
EFQM values diversity and seeks to produce material that is free of stereotypes, cultural caricatures
and gender bias. However, there may be occasions where the male personal pronoun is used to
represent men and women.
© 2000 EFQM
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