Canberra Airport - Rego ACT - ACT Government

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9. Canberra Airport As we have raised on many occasions, there is no doubt that the supply of taxis for passengers utilising Canberra Airport is a matter of significant concern and one that reflects poorly upon Canberra as the Nation’s capital. In this regard, and for your information, we attach correspondence and photos which indicate the unavailability of taxis for members of the public who use Canberra Airport. You will note that for the most part these lines, which have developed due to the unavailability of taxis not because of any failure of infrastructure at Canberra Airport, have occurred during normal hours when one would have expected that taxis would be available to provide the necessary services. In Canberra Airport’s opinion, many of the issues surrounding the provision of services at Canberra Airport can be resolved by implementing a number of the matters that we have discussed above. In particular Canberra Airport believes that taxi services at the Airport would be greatly improved through the following: • The immediate release of more taxi licences – ideally Canberra Airport believes that these should be full taxi licences, but if not, at a minimum there need to be peak period taxi plates issued immediately as discussed above. • The provision of HOT services – Canberra Airport has offered on a number of occasions a dedicated rank for these services. Canberra Airport believes that these services would be particularly effective given that many passengers are travelling to the Canberra CBD. • The implementation of a rigorous set of performance measures – Canberra Airport believes that these performance measures would improve the general service experience for customers of the Airport, as discussed above. • The provision of a commissionaire – as with other airports we believe that a commissionaire at the airport organising the efficient provision of taxi services to the public is essential during peak hours. As noted in our submission above we believe the cost of such a commissionaire should be built into the fare imposed by taxi operators. The Airport does not support additional surcharges being imposed on taxi customers who are picked up from the Airport. Such a tolling or increased fare mechanism is not only totally inequitable but would represent an additional tax being imposed on taxi customers due to the market failure of the restriction in supply of taxis. Quite simply, before one even contemplates such a policy, one must first issue more taxi plates and remove the cap on their availability.
2 | Canberra Airport 2009 Environment Management System 2 Brindabella Circuit, Brindabella Business Park ACT 2609 T 02 6275 2222 F 02 6275 2244 W www.canberraairport.com.au
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Page 9 and 10: in the issuance of additional licen
Page 11 and 12: 6. Licence Fee In order to improve
Page 13: 8. Fare - Commercial Viability And

Canberra Airport - Rego ACT - ACT Government

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