Homes Fredericton Fa.. - Reid & Associates Specialty Advertising Inc.

Website lets customers say
what they really think
interior or exterior painting involves
the customer inspecting the work and
completing a feedback card asking
about the quality of the work and the
level of service.
By making customer feedback part
of their painting process over the
years and learning from customer
comments, CertaPro Fredericton has
been able to maintain a 99% customer
satisfaction level.
It’s not surprising, therefore, that
almost every testimonial customers
post on CertaPro’s website rates the
company at a perfect five out of five.
But skilled painters are perfectionists
and Andrew Hoyt is no different.
By John McNeil
A Fredericton contractor is using technology
to enable his customers to let
him - and the world - know what they
really think of his company.
In what may sound like a dangerous
proposition for some companies,
CertaPro Painters on Main Street
has created a section on its website
where customers can post real-time
testimonials about their customer
service experience and the quality of
work completed.
“We understand that when people
are choosing a company for home
renovation work, trust is an important
factor,” said Andrew Hoyt, president
of CertaPro Painters Fredericton. “By
giving our potential customers the opportunity
to read reviews of our work
posted in real time, they can rest assured
they will be dealing with professionals
who deliver on high standards
of customer service.”
Customer feedback has been an
integral part of the CertaPro’s operations
since the Fredericton location
opened in 1992. When a painting
crew finishes a job, the last step in
the CertaPro 5-Step Process for
“We’re always learning from our customers
and trying to improve,” he said.
“We encourage their feedback and
we’re always grateful to receive it. I
think that’s why people know they can
trust us.”
To view CertaPro’s real-time testimonials,
go to Fredericton.CertaPro.com and
click on the “Customer Reviews” tab.
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