pdf version - David Maister
pdf version - David Maister
pdf version - David Maister
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The Anatomy of a Consulting Firm<br />
Figure 1: Different Types of Practices<br />
STANDARDIZED<br />
PROCESS<br />
EMPHASIS ON<br />
EXECUTION<br />
CUSTOMIZED<br />
PROCESS<br />
EMPHASIS ON<br />
DIAGNOSIS<br />
HIGH DEGREE OF CLIENT<br />
CONTACT<br />
NURSE<br />
PSYCHOTHERAPIST<br />
VALUE IS RENDERED IN THE<br />
FRONT ROOM, I.E., DURING<br />
INTERACTIONS WITH THE<br />
CLIENT<br />
LOW DEGREE OF CLIENT<br />
CONTACT<br />
PHARMACIST<br />
BRAIN SURGEON<br />
VALUE IS RENDERED IN THE<br />
PROFESSIONAL’S BACK<br />
ROOM. CLIENT FOCUS IS ON<br />
RESULT ONLY<br />
Copyright 2005 <strong>David</strong> H. <strong>Maister</strong> Page 15 of 15 www.davidmaister.com
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