Appeals Policy - OCN Eastern Region

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Appeals Policy Fees Gateway Qualifications will only charge centres or learners a fee to cover the administrative and personnel costs in the following instances: If the appeal about a result is not upheld. Centre Fee: £50 per group. Learner Fee: £25 per appeal. Areas covered by the policy Appeals relating to Ofqual regulated qualifications: Appeals from learners and/or centres in relation to an assessment result/decision on the basis that Gateway Qualifications did not apply procedures consistently or those procedures were not followed properly and fairly. Appeals from centres and/or learners relating to a Gateway Qualifications decision to decline a centre’s request to make reasonable adjustment or give special considerations. Appeals from centres and/or learners in relation to the application by Gateway Qualifications of a sanction/action on a centre resulting from an external quality assurance visit or an investigation into malpractice or maladministration or a decision to amend a learner/set of learners’ results following a malpractice or maladministration investigation. Appeals relating to QAA regulated Access to HE Diplomas: The grounds for appeal about the award of credits or grades on the Access to HE Diploma are restricted to: Evidence of administrative or procedural error. Extenuating circumstances that, for good reason, could not be notified prior to the awards board. Version 3.2 March 2014 Page 2 of 5
Appeals Policy Appeal procedure Stage 1 Centres and learners have 4 weeks from the date of the decision which is being appealed against in which to lodge an appeal – this includes assessment results. Hence centres need to retain course and assessment evidence in line with timescales set out in the Centre recognition requirements. Please complete the Gateway Qualifications appeals form, which is available from the website or on request from Gateway Qualifications. Alternatively, reports may be submitted accompanied with documents and supporting evidence. Reports must include: o Centre name, address and Centre reference number. o Learner’s name and Gateway Qualifications registration number. o Date(s) the centre or the learner received notification of Gateway Qualifications’ decision. o Title and number of the Gateway Qualifications qualification affected or nature of service affected. o Full nature of the appeal. o Contents and outcome of any investigation carried out by the centre or the learner relating to the issue. o Date of the report and the appellant’s name, position and signature. Gateway Qualifications will acknowledge all appeals within 2 working days of receipt. Gateway Qualifications will undertake an initial, informal assessment of all potential appeals to ensure the application is complete and to ascertain if the issue can be resolved before it goes to a formal appeal. In all instances Gateway Qualifications will ensure that the person carrying out this initial check will not have a personal interest in the decision being appealed. Following the initial review of the potential appeal Gateway Qualifications will write to the appellant with details of the decision to either: 1. Amend the original decision in light of the new rationale/evidence being put forward and which has now been reviewed. 2. Confirm the original decision and in doing so provide the rationale for this decision and request confirmation, within 15 days, whether this decision is accepted or, if requested, to proceed to the formal appeals process which will be carried out by an independent party. Please note that in some cases the review processes may take longer, for example, if a centre visit is required. In such instances, Gateway Qualifications will contact all parties concerned to inform them of the likely revised timescale. Version 3.2 March 2014 Page 3 of 5
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Appeals Policy - OCN Eastern Region

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