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COMMUNICATION<br />
Communication is paramount to our service levels. We will answer your calls and respond to<br />
written queries promptly during our normal business hours. We will always do our best to<br />
resolve any queries directly and if we need more time to solve an issue, we will ensure you<br />
are kept up to date until the query is resolved to your satisfaction. If the appropriate contact is<br />
not available to respond to your request it will always get picked up by our team. We will<br />
always aim to resolve queries within 48 hours and keep you updated during that time. Our<br />
communication with you will be clear, helpful and concise.<br />
If you are dissatisfied with our service or believe we need to apply some improvements, we<br />
always appreciate your comments and feedback. We will record, consider and respond to<br />
your comments as part of our continuous service improvement programmes.
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