PERSONNEL SUPPORT BRIEF - NFF

BRIEF 1
JPA UPDATE
Key Points:
• New Buttons have been added on the JPA portal web page – DII(F) or non
DII(F)
• A significant proportion of incorrect JPA payments are due to errors in the
Arrivals Process. Individuals need to see their unit HR as soon as possible
after arrival to ensure their data is correct.
• There is a requirement for the JPAC EC to ask you questions relating to your
Memorable Data on JPA before they can discuss any issues with you. All
personnel need to check that their memorable data is completed.
• The facility to automatically reset passwords will be introduced by the end of
the year.
• There are some new buttons at the JPA portal page which now require you to select
DII(F) or non-DII(F) when you log on. DII(F) will continue to be rolled out across all sites
(it provides additional technical security features) so should be used if available. If you
accidentally select DII(F) when you do not have a DII(F) log on, the system will reject
you back to the log on page. Advice should be sought from the Unit IT Section as to
whether you are at a DII(F) unit or not in the first instance, this is not a JPAC Enquiry
Cell (JPAC EC) function.
• Analysis of the reasons for incorrect payments occurring on JPA highlighted that a
significant proportion happen because of errors in the Arrivals process and is usually
because the individual has not completed the arrivals paperwork or attended the UPO.
The Arrivals process relies on information supplied by the individual or already on the
JPA account. It is very important therefore that individuals see their Unit HR as soon as
possible after joining to check that all current information on JPA is correct and to give
dates of actual arrival/departure from previous unit (this is not always the same as the
latest assignment order on the system) as this information has a fundamental bearing
on the allowances entitlement and the stop/start dates of those allowances.
• If you need to contact the JPAC EC you will be asked questions relating to your
memorable data in order to verify your identity before the agent can discuss your
problem with you. For security purposes the default setting of using your National
Insurance number has been removed because this information is potentially open to
compromise. All personnel should check that they have set their memorable data on
JPA (there are currently in excess of 7000 regulars in the RN/RM who are shown as not
having done this). JPAC EC agents will advise personnel in setting memorable data if
none is present before answering queries.
• For those who have difficulty in remembering JPA Passwords, JPAC are introducing
a system of automatic password resets broadly similar to most internet sites. If you
forget your password you will be able to select a reset password button, you will be
asked for 3 characters from your memorable data. Once complete you will be able to
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