SerVICe management - UKCMG
SerVICe management - UKCMG
SerVICe management - UKCMG
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…ANDDEVELOP<br />
YOURSKILLSAND<br />
KNOWLEDGEINKEY<br />
AREASOFITSERVICE<br />
MANAGEMENT<br />
SIGNUPFORA<br />
NEWITSMFUK<br />
MASTERCLASS…<br />
UPCOMINGMASTERCLASSESINCLUDE<br />
• PROBLEM MANAGEMENT & ROOT CAUSE ANALYSIS<br />
·UNDERSTANDINGSFIA<br />
·IMPLEMENTINGCSI<br />
· BUILDING A SERVICE CATALOGUE<br />
·SERVICEINTEGRATION<br />
·MAJORINCIDENTMANAGEMENT<br />
· BUSINESS & IT ALIGNMENT<br />
·EVENTMANAGEMENT<br />
·METRICSANDSERVICEREPORTING<br />
·CHANGEMANAGEMENT<br />
FORMOREINFORMATION<br />
VISITWWWITSMFCOUK/MASTERCLASSES
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