SPECIAL FOCUS - Integr8 Group

case study
Staying
connected
Integr8 plays a vital role in making sure
that the Fidelity Security Group’s user
group remains connected.
WORDS Richard Morgan
Fidelity Security Group, one of the largest South
African security and cleaning group of companies,
has outsourced the management, maintenance, and
support of its entire ICT infrastructure to Integr8 IT. The
security services company has over 32 000 employees
throughout its network of 54 branches in key regions
in Africa that include Botswana, Lesotho, Namibia,
Swaziland, and Mozambique. Its user network also
stretches as far as Dubai.
Bennie Strydom, sales director at Integr8 IT, believes
that the Fidelity Group is the largest security services
operator in the country and says that Integr8 IT plays
a vital role in making sure that the company’s user
group remains connected. “Our chief role is to ensure
that the company’s extensive user group remains
connected, is not affected by any downtime, and all
the systems and infrastructure in place continue to
operate at the highest level possible,” says Strydom.
Changing agreements
The Integr8 Group has a service level agreement in
place with the Fidelity Group that sees it contracted
to provide outsourced services of all operations
locally and internationally, a dedicated projects and
compliance office, a full-time support service, and
guaranteed uptime during critical payroll periods.
Strydom says the service level agreement initially
focused on stability and connectivity across the
organisation. However, it has evolved
over time to incorporate a higher level
of service and support.
“Because of the size of the Fidelity
Group, managing their IT infrastructure
internally became very challenging.
The group selected Integr8 IT to make
sure that it keeps up to date with
innovation to stay ahead by using
technology,” he says.
Getting things done
For this to happen, Integr8 IT has connected Fidelity
to its Nerve Centre operation. This is a high-tech,
centralised digital contact centre that is used to
interact with and manage all of Integr8 IT’s clients
around the world. By being connected to the Nerve
Centre, Fidelity has a stable network and an improved
support infrastructure to ensure network uptime and
availability for all its branches.
“The immediate benefits of being plugged into the
Nerve Centre operation includes around-the-clock
surveillance of Fidelity’s infrastructure, proactive
maintenance and management, offsite backup
services, and national and international support,”
Strydom continues.
With the Nerve Centre, Integr8 IT has a complete
view of the group and is able to make sure that all
their networks run smoothly and is able to identify any
problems before they occur.
Trusted partnership
“As the trusted ICT services and support partner and
advisor, Integr8 IT offers the Fidelity Group the peace
of mind to focus on its core business of providing the
market with a total security system,” says Strydom, adding
that the Integr8 service offering includes the benefit of a
dedicated projects and compliance office, which ensures
that Fidelity has access to the skill sets of Integr8 IT.
“This includes the advantage of onsite technicians
and maintenance staff, as well as skilled IT practitioners
that can offer guidance and application of technology
to ensure full compliance on systems as the company
grows,” he concludes. B
Bennie Strydom, sales director at Integr8 IT
“Our chief role is to ensure
that the company’s
extensive user group
remains connected.”
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