cov e r sto ry miles young What Muslim co In this exploration of the world of the Muslim consumer, Miles Young outlines the important features marketers should understand. It is ironic that the standards that Muslim consumers expect from companies and brands should be the drivers of enlightened Western practice: brands should be sincere, honest, friendly and committed to improving life. What’s not to like? <strong>The</strong> Muslim market is bigger than the market in India or China, yet it receives a tiny fraction of the attention. And it is not just that the numbers are there, but the value is also. <strong>The</strong> GDP of the five large Middle Eastern countries is the same size as India’s, but on a population that is one-third of it. Most global enterprises, whether from the West or the East, have a BRIC strategy. But many are starting to look at the Next Eleven (N<strong>11</strong>) countries (Bangladesh, Egypt, Indonesia, Iran, Mexico, Nigeria, Pakistan, the Philippines, South Korea, Turkey and Vietnam) as having a high potential of becoming the world’s largest economies in the 21st century along with the BRICs. And 53% of the population of the N<strong>11</strong> countries are Muslim. Muslim countries have some of the youngest populations in the world. <strong>The</strong>re are more than 750 million Muslims under the age of 25, representing 43% of the global Muslim population, and <strong>11</strong>% of the world’s. But the numbers alone do not tell the whole story. From the 1970s we have witnessed an Islamic Renaissance, perhaps as profound as its European counterpart of the 16th century. <strong>The</strong> reassertion of thought and culture that this has produced, at a time of technological change, means that this is an active, creative and innovative constituency, and one that is on the move. It is also one from which we in the West can learn. <strong>The</strong>re are two challenges that Western marketers face when contemplating this opportunity. <strong>The</strong> first is that global enterprises still operate within matrix structures in which the primary axis is geographic. However, the Islamic world is a powerful vertical segment that unifies attitudes and behaviours, but not always by geography. This causes significant issues of sponsorship within organisations. Where does the Islamic conscience rest? I suspect it will increasingly be with global product management, another vertical function. Now if it is anywhere at all, it is within local markets in product management. In other words, the big transition needs to be from a local/tactical function to a global/strategic one. <strong>The</strong> second challenge is the tendency of the marketing and advertising industry to see the Muslim market as just another segment. In this mindset, it becomes equated with ‘greys’ or the ‘pink dollar’. Of course, all these are valid targets for segmentation strategies, but the Islamic opportunity differs qualitatively. We are not looking at a segment that is qualified by one primary difference, be it age, orientation, language or skin colour, and then whether or not attitudes and behaviour vary from a norm. We are looking at an alternative norm, one where the starting point is Islamic identity, 18 Market Leader Quarter 1, 20<strong>11</strong>
cov e r sto ry miles young nsumers expect Western conventions do not always suit the Islamic market, but some commonly used brand concepts will be familiar to people who understand the faith > Market Leader Quarter 1, 20<strong>11</strong> 19