How to write Job Descriptions and Role Profiles - Creative Leadership

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Role Profile Template Job Title: Reports To: XXXXXXX Job Title of Line Manager 1. Job Purpose A brief 1 to 2 sentence summary of the primary reason why this job exists. 2. Principal Accountabilities Aim to describe around 10 Principal Accountabilities, although some jobs may have less and others more, but avoid listing every single activity. The description should be generic for any broad role which covers a number of jobholders e.g. Manager, Adviser etc Detail the most important aspects of the role spelling out: ★ Responsibilities – what does the jobholder do? ★ Accountabilities –what decisions does the jobholder make? Start with an active verb, e.g. ★ Manages a team of 4 people to ensure.... ★ Develops new methods of.... ★ Coaches people to ensure that they have the capability to... ★ Responds to telephone calls in a professional manner and ensures that ..... It may also be useful to have a general accountability, which lends scope for new tasks e.g. ★ Executes additional tasks in order to meet departmental project-related or development and change objectives. 3. Knowledge/Experience/Skills Consider the qualifications / specific knowledge / type of experience / skills/ type of behaviours and attributes a person may be required to possess in order to carry out the job. a) Knowledge ★ Academic level of qualification required – is an academic level essential? ★ Professional level of qualification required – is there a relevant qualification? ★ is it essential or desirable? ★ What specific knowledge is required? E.g. knowledge of European family law b) Experience This should include an element of time spent to gain the experience – therefore consider: ★ experience in specific environments ★ of specific tools www.creative-leadership.co.uk 01202 853647 Join | Grow | Move On ★ of specific techniques ★ of specific practices ★ of specific exposures Page 4
e.g. From a Retail background with 3 years’ customer service experience including one year at team manager or supervisory level c) Skills Consider the skills or abilities that are required to do the job e.g. ★ Working knowledge of Excel ★ Has attention to detail ★ High level of numeracy ★ Can “think on feet” ★ Communication skills ★ Can assimilate data including written and presentational d) Attributes and Behaviours Consider the behaviours / attributes or competencies required to carry out the role e.g. in Team Work: ★ Develops and maintains positive working relationships with others ★ Shares ideas and information ★ Assists colleagues unprompted ★ Takes pride in the achievement of team objectives Other elements may include eg ★ Has credibility with peers and senior managers ★ Self motivated – driven to achieve results ★ High customer service ethic – is passionate about meeting customer ★ expectations and improving service levels. ★ Keeps pace with change – acquires knowledge/skills as the business develops 4. Context Explain the context of the role if it is ★ a new role ★ a change to the role Put into context how this role fits into the department/company Detail the complexity of the role, commenting on impact of role and highlighting any statistical supporting data, e.g.: budgets, numbers of staff, numbers of sites
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How to write Job Descriptions and Role Profiles - Creative Leadership

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