iC4SF User Guide 3 - iContact

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5.3.a. iContact Sent Message Detail Once you have sent your message, the iContact Sent Message page will be shown.You’ll notice the following buttons.Update Statistics – Once the message status is Released the Update Statisticsbutton will be enabled. You can use this button to update your message statistics.Please be sure to always update before using Targeted Send or Reporting.View Message Body – This button allows you to view the message body at any time.Targeted Send – This button allows you to send an email to targeted recipients,based on past action or inaction within this message.Cancel Send – This button allows you to cancel a scheduled message. If themessage is currently sending or has already been sent, the button will be disabled.Again, note that deleting a send in Salesforce simply removes it from view, it doesNOT cancel the send once already scheduled.iContact Help – Please use the iContact Help button for a quick overview andhelpful details for the particular page that you are on.The Message Properties section of the iContact Sent Messages page informs you of theoverall status of the message, including the times that the message was scheduled andreleased, the last update date, status, version, template, etc.5.3.b. Message Statistics The Message Statistics section displays the core results from your message sent. Thisinformation is also translated into the gauges below the Charts on this page and contributesto the calculation of the Message Impact; see Section 7.5.
The following is a guide to the meaning of each term found in the Message Statistics:ReleasedDeliveredUnique OpensTotal OpensUnique ClicksThe number of messages that iContact attempted to send.The number of emails that successfully sent. NOTE: Some contacts mayhave a status in iContact where messages can’t be delivered to them,such as Unsubscribed, Do Not Contact, Bounced or Invitable. If this isthe case, they may still appear as members of the campaign but will notappear in the Delivered category once the message is sent.This reports the number of recipients that opened your message.This reports the total number of times that all recipients have opened yourmessage. For instance, if 5 people open the message once and one moreperson opens the message 5 times, the total opens would be 10.This reports the number of recipients that clicked on your message.6. Troubleshooting 6.1 iContact Sent Message Errors There are 5 Error states that iContact for Salesforce may display. These are listed belowfollowed by an example image of the error displayed.1. Error – Field Permissiona. Please refer to the Installation and Configuration Guide to validatethe accessibility of all necessary fields. For Enterprise andUnlimited Editions, this information can be found on pages 7-10 ofyour guide. For Professional Edition, this information can be foundon pages 14-16 and 20-22. Be sure to follow the directions fully forboth Contact and Lead objects even if you only use one of the twoin your org as both are required for the iContact for Salesforceintegration to operate.
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Page 3 and 4: 5.2.b. Campaign Charts and Succ
Page 5 and 6: 2. Configuring your Application
Page 7 and 8: 3. Creating a MessageiContact fo
Page 9 and 10: 6. Paste your HTML code from Messag
Page 11 and 12: Update Statistics - This button wil
Page 13 and 14: 4.3 Selecting Your Email Templa
Page 15 and 16: 4.7 Scheduling Your Email iConta
Page 17 and 18: 4.9 Sending Your Email When sati
Page 19: With the appropriate Salesforce per
Page 23 and 24: 6. Error - Attempt to de-reference
Page 25: 7. The ‘Add to Campaign’ button

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