Leader's Guide FOR PREVIEW ONLY

Again, you may want to make this a fun contest. All pickle stories are entered into adrawing, or peers anonymously vote for the best one at the end of a month, etc. Tie itinto a reward system that you all agree on.Note: The most effective way you have to encourage your team to give away picklesand offer great service is to be involved. Manage by walking around and catch themdoing things right! You won’t see anything perched on a chair in your office. And whileyou’re walking around, jump in when needed and always give your employees anexample to follow. Interact with your customers in the manner in which you want youremployees to do so. Recognize the efforts of front-line employees and supportemployees.Flip ChartsPrepare the following flip charts prior to your meeting.#1 Give “Em the Pickle!#2 Give them what they want! Add your special touch! Exceed theirexpectations!#3 Do we have any pickles to give, and if so, are we consistently giving them?#4 What pickles can we give as a company? What pickles can we give asindividuals to add our special touch and exceed our customers’expectations?#5 Service, Attitude, Consistency, and Teamwork#6 What do our customers expect from us?#7 Service is having the courage to make things right for the customer.#8 If you like the customer, they know it.#9 Give what you want back. Smile! Smile! Smile!#10 Customer service is a high calling.#11 How do we help one another check our poor attitudes at the door?#12 (Simple drawing of wheel with spokes and center hub)#13 Specific Measurable Attainable Realistic Time-focused9