Who's Who in Logistics and Supply Chain Management

20 th Edition

20th Edition
Who's Who in Logistics and Supply Chain Management - International
All Rights Reserved.
* Twentieth Edition *
© Copyright 2012
Armstrong & Associates, Inc.
100 Business Park Circle, Suite 202, Stoughton, WI 53589 USA
Phone: +1-608-873-8929 Fax: +1-608-873-5509
www.3PLogistics.com
No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form by any means,
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The facts of this report are believed to be correct at the time of publication but cannot be guaranteed. Please note that
the findings, conclusions and recommendations that Armstrong & Associates delivers will be based on information
gathered in good faith from both primary and secondary sources, whose accuracy we are not always in a position to
guarantee. As such Armstrong & Associates can accept no liability whatever for actions taken based on any information
that may subsequently prove to be incorrect.
©Copyright 2012 Armstrong & Associates, Inc., Stoughton, WI 53589 USA
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20th Edition
Table of Contents Page
Section 1 - Top Global 3PLs
Global 3PL Revenues
Section 2 - International Logistics Providers
Definitions and Explanations of Terms
3PL Panamericana C.A.
ACCEL Logística
AFL Logistics
Agility Public Warehousing Company
Aimar S.A.
Aimi Consolidaciones S.A.
All-links Logistics Group
Almacenadora Mercader S.A. (ALMER)
Almacenadora, S.A.
Almaviva S.A.
Alpopular S.A.
América Latina Logística S.A. (ALL)
APL Logistics
Aqua Logistics Limited
Aramex
Archbold Logistics Ltd.
ARS Altmann AG
arvato logistics services
Barloworld Logistics
BDP International
Beijing Baolong Logistics Co., Ltd.
Beijing East Express Logistics Co., Ltd.
Beijing Harmony Shipping & Forwarding Agent Co., Ltd.
BEL International Logistics Limited
Belfor Logistics N.V.
Bibby Distribution Ltd
Binotto S.A.
BLG Logistics Group AG & Co. KG
Blue Express International S.A.
Bomi de Mexico, S.A. de C.V.
C&D Logistics Group Co., Ltd.
C.H. Robinson Worldwide, Inc.
Cargo Express International (H.K.) Ltd.
Cargo Logistics (Xiamen) Co., Ltd.
Cargo Services Far East Limited
Caterpillar Logistics Services LLC
Celsur Logística S.A.
CEVA Logistics
China Container Line Limited (CCL)
China Resources Logistics (Group) Ltd.
CHINATRANS International Limited
City Ocean Logistics Co., Ltd.
CTC International Logistics Co., Ltd.
CWT Logistics
DACHSER GmbH & Co. KG
Damco International A/S
DB Schenker Logistics
De Well Group
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20th Edition
Section 2 - International Logistics Providers
Deufol AG
DFDS Logistics
DHL Supply Chain & Global Forwarding
Dimerco Express
DSV A/S
Emons Spedition GmbH
Encompass Global Logistics
ESA Logistics (HK) Co., Ltd.
Everlink International Logistics Co., Ltd.
Ewals Cargo Care B.V.
Expeditors International of Washington
Fans Trans International Ltd.
Fatton Transport
FedEx SupplyChain/FedEx Trade Networks
Fiege Logistik Stiftung & Co. KG
Freight Links Express Holdings Limited
GEFCO
Geodis
GIRAG
GNK Logística S.A. de C.V.
Grupo TPC
Guangzhou City Star Logistics Co., Ltd.
Guangzhou Hutchison Logistics Services Co. Ltd.
Headwin Logistics Co., Ltd.
Hellmann Worldwide Logistics GmbH & Co. KG
Hercules Logistics & Forwarding Ltd.
HMG Logistics Co., Ltd.
Hunan Sinsa Logistics Investment Co., Ltd.
HurryTop Logistics/China Network Logistics
Hyundai GLOVIS Co., Ltd.
I.T.S. Fabry SA
IDS Group/LF Logistics
IMPERIAL Logistics Southern Africa
Integrated Logistics Berhad
ITG GmbH Internationale Spedition + Logistik
Jingmao Express (Suzhou) Co., Ltd.
JSL S.A.
Kelron Logistics
Kerry Logistics
Kintetsu World Express, Inc. (KWE)
Konsortium Logistik Berhad
Kuehne + Nagel
Levent
LGI Logistics Group International GmbH
Livingston International, Inc.
Log-In Logística Intermodal S.A.
Logística Industrial S.A. (Loginsa)
Logwin AG
LS Distribution North America
Luís Simões
Mainfreight Limited
Manco Logistics Co., Ltd.
Menlo Worldwide Logistics
Ningbo Hailian Logistics Co., Ltd.
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20th Edition
Section 2 - International Logistics Providers
Nippon Express Co., Ltd.
Nissin Corporation/Nissin Group
Norbert Dentressangle
Onest Logistics
OOCL Logistics Ltd.
Oriental Logistics Holdings Co. Ltd.
Panalpina World Transport (Holding) Ltd.
Pantos Logistics Co., Ltd.
Penske Logistics
Penta Global Logistics Co., Ltd.
Phoenix International Freight Services, Ltd.
Poh Tiong Choon Logistics Limited
Qingdao Smart Cargo International Services Ltd.
Rapidão Cometa
Redpack S.A. de C.V.
RichLand Logistics Services Pte Ltd
Round The World Logistics & Supply Chain Management Ltd.
Rudolph Logistik Gruppe GmbH & Co. KG
Ryder Supply Chain Solutions
Sankyu Inc.
Scanwell Logistics (HK) Ltd.
SCI Group
SDV/Bolloré Logistics
Shandong Jiayi Logistics Co., Ltd.
Shandong Rongqing Logistics Co., Ltd.
Shanghai Dajin Logistics Co. Ltd.
Shanghai Hengrong International Transportation Co., Ltd.
Shanghai Jato Logistics Co., Ltd.
Shanghai Kirin Logistics Co., Ltd.
Shanghai Lifeng Logistics Co., Ltd.
Shanghai Sunhua Logistics Co., Ltd.
Shenzhen BHT SCM Group Co., Ltd.
Sichuan Jinqiao Logistics Co., Ltd.
Sinosun Logistics Co., Ltd.
Sinotrans Ltd.
STACI
Sudamericana Agencias Aéreas y Marítimas S.A. (SAAM)
Sun Logistics
Suppla S.A.
Suzhou City Rijin Logistics Co., Ltd.
Suzhou Intorus Warehouse Co., Ltd.
Suzhou Orient Bestway International Transport Co., Ltd.
Tegma Gestão Logística S.A.
The Leader Logistics Co., Ltd.
Tigers Limited
Tito Global Trade Services LLC
TMM Logistics, S.A. de C.V.
Toll Global Forwarding Limited
Toll Holdings Limited
TRADISA
Trans-China Logistics Co., Ltd.
Trans-Hope International Logistics Co., Ltd.
Transport Corporation of India Ltd.
Transportadora Americana Ltda.
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20th Edition
Section 2 - International Logistics Providers
UPS Supply Chain Solutions
UTi Worldwide Inc.
VersaCold Logistics Services
Wared Logistics
Werner Egerland Automobillogistik GmbH & Co. KG
Wheels Clipper
Wincanton plc
Wuhan Dadao Logistics Co., Ltd.
Wuhu Annto Logistics Co., Ltd.
Yobel Supply Chain Management
Yusen Logistics Co., Ltd.
Ze Han Logistics Co., Ltd.
Zhejiang Int'l Logistics Co., Ltd.
Zhejiang Jiulong International Logistics Co., Ltd.
Zhejiang Lutong Logistics Co. Ltd.
Zhejiang Sunmarr International Transportation Co., Ltd.
Zimag Logistics
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Company Name Menlo Worldwide Logistics
Address: 2855 Campus Dr., Ste. 300, San Mateo, CA 94403 USA
Phone Number: 866-466-3656
Email Address: info@menloworldwide.com
Fax Number: 650-378-5484
Website Address: www.menloworldwide.com
COMPANY BACKGROUND
Parent Corporation: Con-way, Inc.
Year Started in Logistics: 1990
Market Area: Global
Founding Business: Motor & Airfreight Transportation
OVERALL CAPABILITY
KEY PERSONNEL
FINANCIAL INFORMATION (LATEST FULL YEAR)
ASSETS
MAJOR MARKETS
INFORMATION SYSTEMS
Asset Focus: N
(A = Asset Based, N = Non Asset Based)
Subsidiaries or Related Companies
Con-way Freight
Con-way Truckload
Con-way Multimodal
Overall Capability of Provider: Tier 1, major markets global supply chain manager and lead logistics provider.
Robert Bianco President
Robert Bassett VP Sales & Marketing
Sheila Taylor SVP Finance
Gary Kowalski COO John Herb VP Human Resources
Total Logistics Revenue ($Millions): 1,590
Total Net Logistics Revenue ($Millions): 602 **
Total Logistics Employees (Including Drivers): 6,500
Total Long-Term Contracts Held: 250
Average Length of Logistics Contract (Years): 3-5
Dedicated Contract Carriage Power Units/Trucks:
Total Tractors: 34
Total Trucks: 55
Total Other: 9
Dedicated Contract Carriage Trailers:
Total Dry Van: 80
Total Reefers:
Total Flatbeds:
Total Tankers:
Total Other:
Total Transportation Assets:
Total Tractors:
Total Trucks:
Total Trailers:
Total Aircraft:
Total Ocean:
Total Other:
INT'L FREIGHT FORWARDING/NVOCC VOLUMES
Total Annual Ocean TEUs:
Total Annual Airfreight Metric Tons:
Ticker Symbol CNW
Exchange: NYSE
Total Warehouses & Distribution Centers:
Total Warehouses/DC's: 137
Whse/DC Space (MSF):
Total with Rail Doors:
18
Avg Truck Doors per DC:
Asset Ownership v.s. Leased:
Transportation Equipment: Mostly Leased
Warehouses/DC's: Leased
(For detailed industry information, see "Customers" section.)
Overall Information Systems Rating: E (E=Excellent, G=Good, C=Capable/Adequate, and I=Inadequate)
Software Type: Software Vendor/Brand:
Transportation Management System (TMS): Oracle--OTM, Proprietary--LMS, TRAXi3
Transportation Planning and Optimization: Oracle--OTM, Proprietary--LMS, Infor/CAPS
Warehouse Management System (WMS): Infor WM Provia (Menlo modified), SIMS
Network Modeling/Site Location: IBM/LogicTools, Infor/CAPS
Freight Bill Audit/Payment Software: TMS, Proprietary--LMS
ERP/Order Management System: Proprietary--LMS
Other Systems Capabilities:
Bar Coding
Demand & Supply Forecasting
EDI Handling
ERP Interfaces
* Financial information may be actual company reported or A&A estimates.
** Net Logistics Revenue is net of pass-through revenues for purchased transportation.
*** Average exchange rates for the respective year are used to convert revenues to USD.
Total Licensed Customs Brokers:
Automotive Consumer Goods Elements Food, Groceries Healthcare
Industrial Retailing Technological
20th Edition
TMS Optimization Routines:
End-to-end Matching/Continuous Moves
Mode Conversion/Optimization
Many to Many Supply Network Optimization
Integrated TMS & WMS Internet Customer Access Real-time Track & Trace
Internet Order Fulfillment Radio Frequency Devices XML Data Handling
©Copyright 2012 Armstrong & Associates, Inc., Stoughton, WI 53589 USA
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TRANSPORTATION MANAGEMENT SERVICES
Transportation Planning Transportation Execution Transportation Services
Carrier Mgmt and Contracting
Inbound Shipment Planning
Outbound Shipment Planning
End-to-end Load Matching
Mode Conversion/Optimization
CUSTOMERS
Contract File Maintenance
Exception Handling
Load Tendering
Loss/Damage Claims
Tracking & Tracing
WAREHOUSING & VALUE-ADDED SERVICES
Warehouse/Distribution Center
Facilities Mgmt Frozen Refrigerated Rail Siding
Freight Bill Payment:
Pre-Audit
Post-Audit
Performed In-house
Outsourced
Value-Added Services
Call Centers
Kitting
Pick/Pack
Cross Docking Labelin
Pool Distribution
Customization
Lot Control
Repair/Refurbish
Inventory Control/Vendor Mgmt Merge in Transit
Returnable Container Mgmt
KanBan
Manufacturing Support Reverse Logistics
OTHER 3PL SERVICES, SKILLS & HANDLING
Other 3PL Services
Consulting/Process Reengineering
Factoring/Financial Services
Special Skills & Material Handling
Bulk Commodities
Installation/Removal
Purchase Order Mgmt
Air Freight Forwarding
Consolidation/Deconsolidation
Dedicated Contract Carriage
Freight Brokerage
Home Delivery
Less than Truckload (LTL)
Ocean Freight Forwarding
Store Support/Direct Store Delivery
Sequencing/Metering
Specialty Packaging
Sub Assembly
Quality Control
Order Mgmt Project Logistics Union Services
Hazardous Materials Food Grade/Sterile Temperature Controlled
ISO Certified Certification Locations: Select locations worldwide.
Other Services:
INTERNATIONAL SERVICES & PRIMARY AREAS SERVED
International Services Areas Served
AES/AMS/C-TPAT Duty Drawback
LCL Consolidation
Customs Brokerage
Foreign Trade Zone
NVOCC
Export Crating Port Services
A sample of 3PL clients.
Customer
Africa/Middle East
Asia/Pacific
Australia/New Zealand
Europe
Latin/South America
North America
Rail
Rail TOFC/COFC
Small Package
Specialized
Truckload (TL)
TM-Transportation Mgmt WM-Whse/DC Mgmt VA-Value-Added DCC-Dedicated Contract Carriage
Inte-Integrated TM&WM IM-Intermodal Intl-International SCM-Supply Chain Network Mgmt. Lead-Lead 3PL
Services Rendered by Menlo
Industry Location TM WM VA DCC Inte IM Intl SCM Lead Other
3Com Computers, Office Equipment Santa Clara, CA, Netherla
A.O. Smith Electronics, Electrical Equipment US
Allison Transmission Motor Vehicles & Parts China
B&Q Specialty Retailers China
Bacardi Beverages Asia
Bayer MaterialScience Chemicals US
Beefeater Gin Beverages Singapore
Big C General Merchandisers Thailand
Blue Coat Systems Network, Communications Equipment Netherlands
BMW Motor Vehicles & Parts Asia
Bobcat Construction & Farm Machinery China, Netherlands, US
Braun GmbH Household & Personal Products China
20th Edition
©Copyright 2012 Armstrong & Associates, Inc., Stoughton, WI 53589 USA
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COUNTRIES with OFFICES Countries served through owned offices or exclusive agents
Menlo
Africa/Middle East Asia/Pacific Australia/New Zealand Europe North America Latin/South America
China
Australia
Belgium
Canada
Brazil
Hong Kong
Czech Republic Mexico
Chile
India
Germany
United States
Malaysia
Great Britain
Singapore
Hungary
Taiwan
Thailand
Ireland
Netherlands
EDITOR'S COMMENTS
Menlo Worldwide Logistics is one of the leading U.S.-based 3PLs. It has adapted a Lean Six Sigma
management approach that is having positive results both on its profitability and in developing new business.
Menlo has solid inbound supply chain management and finished goods distribution capabilities. It is a prime
contractor for the U.S. Transportation Command’s Defense Transportation Coordination Initiative and the lead
logistics provider for truck manufacturer Navistar. Menlo is also a key 3PL for HP, Caterpillar, GM, Sears and Dow.
Menlo has significantly grown its China and Southeast Asia network and is continuing to expand its European
operations. Both are adding significant pieces of business with retailers such as Triumph in the U.K. and Malaysia
and Puma in Singapore. In Southeast Asia, Menlo runs 27 value-added warehousing operations with 3.5 million
square feet of space and a workforce of 1,175.
Menlo's IT capabilities, including its recent addition of Oracle-TM’s transportation management system, provide
it with solid supply chain management and optimization capabilities.
Provider's Strengths
Combined and integrated supply chain management, 4PL/lead logistics provider capabilities, significant Asia
Pacific presence and expanding global footprint.
Provider's Weaknesses
CASES & NEWS
Menlo Refines its China 3PL Model and Gains Business [To view in full html format, follow this link: http://www.3plogistics.com/Menlo_2-
2012.htm]
Shanghai, China Site Visit
February 20, 2012
Key Personnel:
Bob Bassett, Vice President of Sales and Marketing
Leong Choong Cheng, Senior Director of Business Development, North Asia
Jack Wu, Operations Manager
Steven Chen, Manager of Quality, Allison Transmission Asia Pacific Operations
Menlo China Overview
Menlo Worldwide Logistics generated gross revenue of $1.5 billion and net revenue of $572 million in 2010. It is on track to grow by over
6% in 2011 driving its gross revenue to approximately $1.6 billion. Menlo’s global staff of approximately 6,500 manages operations in 20
countries on five continents. Menlo’s expanding operational footprint has moved it into a select group of third-party logistics providers (3PLs)
which we classify as tier-one major market 3PLs. Globally, HP is Menlo’s top customer, followed by Navistar, and the DTCI (Defense
Transportation Coordination Initiative). It was also awarded a significant contract from GM to manage GM’s global spare parts and aftermarket
accessories logistics operations in late 2011.
We recently had the opportunity to get updated on Menlo’s Chinese operations during a visit to Shanghai. Menlo has over 47 years of
experience in China. In 1962, it established a Hong Kong office and in 1999 Menlo established a wholly-owned subsidiary, Shanghai-Menlo
Worldwide Logistics (Shanghai) Company Ltd., in the Waigaoqiao (WGQ) Free Trade Zone (FTZ). In 2006, Menlo formed a wholly-owned
foreign enterprise (WOFE) allowing it to provide domestic warehousing and transportation services. In 2007, Menlo greatly expanded its
domestic mainland China supply chain management network through the acquisition of Shanghai based Chic Logistics. Chic was a significant
domestic Chinese provider of non-asset based transportation management and value-added warehousing services. In 2009, Menlo rebranded the
Menlo/Chic China operations as Menlo Worldwide Logistics, North Asia.
Today, Menlo North Asia is operated by a staff of 1,000. According to Menlo, it has refined its China 3PL model and marketing efforts to
focus less on competing with local Chinese 3PLs for tactical logistics business and is concentrating on working strategically with domestic and
multinational companies needing more complex logistics solutions. It has been using Menlo’s consulting services such as distribution network
modeling as an entrée to developing new 3PL business. Key Menlo China accounts include: B&Q, Eaton, GM, Mary Kay, New Era, P&G,
Powerwave, Shanxi Coking Group, and Unilever.
Menlo is a lead logistics provider (LLP) for Mary Kay in China managing the transportation, value-added warehousing, and sales counter
operations for Mary Kay’s domestic manufacturing to direct sales channel. Menlo is also working with Eaton in North China performing valueadded
warehousing and distribution services for Eaton’s uninterrupted power supply products. It is also working with Shanxi Coking Group
managing coal transportation in Shanxi Province in Western China. Powerwave is a global Menlo customer. In China, Menlo is managing
Powerwave's warehousing and domestic finished goods distribution.
For future growth, Menlo China is targeting customers in the following vertical industries and channels:
20th Edition
©Copyright 2012 Armstrong & Associates, Inc., Stoughton, WI 53589 USA
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⦁ Volume/Network Segments: FMCG, Chemical & Industrial
⦁ High Value/Growth Segments: High Tech, Automotive Parts, Factory Logistics and 4PL/LLP & Supply Chain consultancy
⦁ Direct Sales/Online Retail
⦁ Bonded/Regional Hub
⦁ Energy Logistics
Menlo recently gained several significant pieces of business in China including apparel and accessories distributor New Era. New Era has a
contract with the United States based Major League Baseball and National Football Leagues to merchandise and distribute apparel and accessory
items. New Era, in turn, contracted with Menlo to manage its domestic China value-added warehousing and distribution needs including returns
processing. Menlo’s New Era operation is being managed centrally from its Hong Kong logistics hub.
Menlo China’s primarily non-asset based transportation management operation – with a moderate size fleet of over 60 self-owned trucks – is
managing approximately 90,000 shipments per month using a regionalized hub and spoke network and utilizes over 1,200 trucks mainly from
carrier partners on a daily basis for its transportation operation throughout China. The transport network has a centralized management and
operations office in Shanghai with regional branches in Guangzhou, Beijing-Tianjin, Chengdu, Xian, and Wuhan. It is coordinating pickup and
delivery services in over 110 major cities and is handling over 1 million metric tons annually.
Menlo’s transportation management services include: local distribution, long haul truckload and less than truckload shipment management,
licensed Dangerous Goods transportation, and multimodal domestic freight forwarding using truck, air, rail, sea and barge transportation modes.
Main ground transport lanes include points to and from Shanghai, Guangzhou, and Beijing-Tianjin. Major one-way lanes include points from
Shanghai, Guangzhou, Beijing-Tianjin to Xian, Chengdu, Wuhan, Shenyang, and from Xian to Urumqi.
China’s central government recently changed its VAT (value-added tax) structure to encourage Chinese 3PLs to own assets. Menlo currently
owns 60 trucks as part of its Chinese operation and is performing an analysis to determine if it should further expand its own fleet. All of
Menlo’s trucks have onboard GPS tracking and tracing units installed for shipment visibility, which is a service differentiator in China.
Menlo’s China warehouse network boasts over 180,600 square meters of total space. In total, it has 19 distribution centers, three bonded
warehousing operations, 45 field stocking locations, and fulfills over 20,000 orders per day. Its forward stocking locations mainly support Mary
Kay and are also utilized by some online businesses. It is also running dedicated warehousing operations for multiple customers.
Core warehousing services provided in China include: bonded and non-bonded FTZ warehousing and distribution, inventory management,
customs filing and processing, cross-docking, vendor managed inventory programs, returns processing, and spare/service parts logistics
management. In addition, Menlo is providing customers with numerous value-added services including: kitting, bar-coding, labeling,
packaging/repacking, pick/pack, repair/refurbishment, and scrap/salvage management.
Menlo is perpetuating a “Lean” operating management culture globally and currently three facilities in China are Bronze certified. Menlo’s
Lean warehousing certification is based upon measured operating performance versus goals and the success of process reengineering Kaizen
(process improvement) events. The certification levels range from Bronze to Gold. Thomas Pan is leading the Lean training and management
effort in China. In addition, he is also overseeing Menlo’s ongoing ISO 9002 quality certification process.
Menlo China Waigaoqiao (WGQ) Free Trade Zone (FTZ) Operations
As part of our visit, we toured three warehouses in the WGQ FTZ which serves as Menlo’s bonded/regional hub in Shanghai. The first
warehouse was GM’s bonded operation, the next was for Allison Transmission, and the third was a multi-client warehousing operation. An
overview of each is provided below.
GM Bonded Service Parts Logistics (SPL) Operation
The GM bonded service parts value-added warehousing and distribution operations began in 1999. Menlo processes customs registrations,
returns, and performs domestic service parts distribution of imported parts from the 4,000 square meter facility. The operation is currently
staffed by 16 people.
A staff of four work in the office processing customs filings and dealer orders. The remainder work in the warehouse. The operation is
managed by Jack Wu.
General Motors Shanghai has a manufacturing plant in Pudong which utilizes SAP's ERP (enterprise resource planning) system for order
management. Orders “drop” from the SAP system driving picking within the Menlo GM warehouse. Over 8,000 SKUs (stock keeping units) of
parts are maintained in on-hand inventory and outbound fulfillment and distribution totals 5,000 order lines per month destined to
approximately 90 GM dealers and hundreds of service stations.
Menlo is also managing a non-bonded warehousing operation for GM in Jiading, Shanghai. Over time, more and more parts are being
manufactured in China and distributed to dealers and other customers within China; therefore, the parts can be distributed from a non-bonded
warehouse.
Allison Transmission Bonded SPL and Manufacturing Support Operation
Allison Transmission has been utilizing Menlo's services for warehouse management and manufacturing support since 2008. The WGQ
facility has a staff of 12 people managing the bonded warehouse light-truck transmission and spare parts logistics manufacturing support
operation.
Parts are primarily imported from Allison Transmission's manufacturing plant in Indianapolis. Export parts and transmissions are primarily
shipped to Korea, Japan, Indonesia, and Singapore. A growing number, however, are also being distributed for use within China.
Six people work in the office processing inbound and outbound customs declaration registrations and performing order processing. For
2011, monthly import shipment customs registrations ranged from 22 to 48 and export customs registrations ranged from 67 to 106. Menlo was
fulfilling approximately 300 to 1,100 order lines of parts and transmissions per month.
Six warehouse workers perform parts inventory management, pick/pack, distribution, and multiple value-added services. The value-added
services being performed include: transmission component subassembly, transmission systems programming, parts calibration and testing, and
parts kitting.
The operation has multiple key performance indicators (KPIs) including: pick & pack accuracy, pick & pack turnaround time, import and
export customs registration lead time, and order turnaround time. At the time of our visit, Menlo was performing above its target thresholds in
all of the KPI metrics.
WGQ Multi-Client Warehouse
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In another WGQ facility nearby, Menlo is running a 3,500 square meter multi-client warehouse. Its customers include survey equipment
manufacturer Trimble, coating/chemicals manufacturer PolyOne, Peter Thomas Roth skin care products, and a network server high-tech
customer. The operation has a staff of 10 and recently received Menlo's Bronze Lean certification.
Overall, the operation is fairly basic with multiple racks and bulk storage areas. In addition to case and pallet storage and distribution, some
special project work is being performed. During our visit, a Menlo team was applying local market labels to tubes of Peter Thomas Roth skin
firming lotions.
Menlo China Operations Summary
With expanding Asian, European, and North American operations, Menlo has advanced to being a true tier-one major market supply chain
manager. While its China operations vary from advanced, such as Allison Transmission and Mary Kay, to fairly basic, as in the WGQ multiclient
facility, each operation has a set of standardized work processes, customer performance metrics, and process improvement objectives.
With its Lean management focus, Menlo has been able to attract significant new business from customers with average to complex supply chain
management needs. With its refined China 3PL model and marketing efforts, Menlo has built a solid footing for future growth within China.
Menlo Expands its Southeast Asia Network, Lean Management Culture and Corresponding Capabilities [To view in full html format, follow
this link: http://www.3plogistics.com/Menlo_Asia_7-2011.htm]
Thailand, Malaysia, and Singapore Site Visits
July 26, 2011
Key Personnel:
Bob Bassett, Vice President of Sales and Marketing
Tom Nightingale, Vice President of Communications and Chief Marketing Officer, Con-way, Inc.
Desmond Chan, Managing Director – South Asia
Thomas Koh, Director, Business Development – South Asia
Naeramit Panprommin, Country Manager – Thailand
Chew Kim Beng, Deputy General Manager – Singapore Operations
Resham Singh Rajput A/L Balgit Singh, Operations Manager – Malaysia
Menlo Southeast Asia Overview
Menlo has expanded its Southeast Asian operations dramatically since our last visit in 2007. Today it is running 27 value-added warehousing
operations with a total footprint of 3.5 million square feet and has a workforce of 1,175. In addition to warehousing services, Menlo has added
significant pieces of business increasing its regional transportation management capabilities. Although most of Menlo’s initial Southeast Asia
business centered on meeting the needs of its multinational automotive and high-tech industry customers, Menlo has added many multinational
and regional distribution customers in apparel, consumer packaged goods and retail. Menlo’s major South Asia customers include BMW, GM,
Nike, Philips, Puma, Robert Bosch, Trane, Pernod Ricard, Bacardi, APB, Embraer, Net Appliance, Danfoss, Tata Automotive and Triumph.
While the traditional drivers of logistics outsourcing--manufacturers focusing on core competencies, leveraging third-party logistics providers
(3PLs) for cost reductions, and improving operational efficiencies--are in play in Southeast Asia, 3PLs such as Menlo are increasingly becoming
key allies in customers’ labor cost management strategies. In markets such as Bangkok, Thailand where unemployment is very low and labor
costs are increasing above 10% per year, 3PLs provide companies with increased predictability when budgeting for logistics costs.
Menlo South Asia Operating Network:
India: 11 Warehouses, 1,280,000 Sq. Ft., 425 Employees
Thailand: 3 Warehouses, 121,000 Sq. Ft., 90 Employees
Malaysia: 6 Warehouses, 360,000 Sq. Ft., 210 Employees
Singapore: 7 Warehouses, 1,700,000 Sq. Ft., 450 Employees
Total: 27 Warehouses, 3,461,000 Sq. Ft., 1,175 Employees
Bangna-Trad Road Multi-Client Value-Added Warehousing & Distribution Operation
The first operation we toured on our Southeast Asian trek was a modern 86,000 square foot multi-client warehouse on the outskirts of
Bangkok, Thailand. The facility has a staff of 80 providing services to five major customers. As a result of its ongoing process improvements,
the operation received Menlo’s Bronze Lean Management Certification in November 2009. To manage operations, Menlo utilizes its proprietary
“SIMS” WMS (warehouse management system) for almost all of the facility’s customers.
The facility provides warehousing and distribution services to local markets including retailers and hypermarkets such as Big C, Carrefour,
and Tesco. The average monthly volume of products shipped is over 6,000 cubic meters.
In addition to outbound order fulfillment, Menlo performs inbound product receiving and inspection, labeling, product bundling and returns
management for its customers.
Menlo Thailand started with its first customer at this facility in 2007 with a 50,000 square feet footprint and has expanded to three sites with
150,000 square feet over the last three years.
For a number of its automotive customers, Menlo manages service parts inventory and coordinates the distribution of parts to dealers and
vehicle service centers throughout Thailand, Cambodia, Vietnam, and other Southeast Asia countries.
Each of these customers is pick/pack intensive and more than 500 daily outbound shipments are managed by Menlo. For shipments within a
1,000 kilometer radius of the warehouse, Menlo provides its customers with same-day, or next-day delivery.
Over and above warehouse and transportation management, Menlo is also performing country specific product labeling for the Thai market,
repacking products as requested, and performing import labeling.
Malaysia Tanjung Pelepas Distribution Center - Dedicated Service Parts Logistics Warehousing & Distribution Operation
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square foot service parts logistics warehousing and distribution operation for an automotive customer. The operation started in August 2004.
Menlo has a current staff of 45 responsible for fulfilling spare parts and lifestyle item accessory orders to more than 80 auto dealers located in 21
countries throughout Southeast Asia and Oceania.
The warehouse stores multiple model years of automotive and accessory parts in more than 52,000 inventory locations. The majority of
larger parts are stored in rack locations and bulky items are stored on the floor. The warehouse has separate storage areas for dangerous goods
and accessories. All parts are stored using an ABC inventory management approach with faster moving parts positioned closest to the shipping
dock. Small parts are stored in bins and on shelves in a centrally located three-level mezzanine.
Warehouse tasks performed by Menlo include: inbound receiving, sorting and putaway; storage and inventory management; outbound
picking, packing, and shipping; carrier dispatch and quality control.
Inbound parts are received via ocean container or as airfreight shipments. All inbound products are checked against invoices to validate
product types and quantities prior to putaway.
To support operations, Menlo utilizes a robust system supported with RF scanners to manage tasks and provide real-time data updates
throughout the operation. Daily cycle counts and an annual physical inventory are performed to ensure inventory accuracy.
Menlo is measured on four main KPIs (key performance indicators): claims errors (excess shortage, shipping error overage), inventory
accuracy, inbound lead time, and outbound lead time. It also tracks an additional seven KPIs for Menlo’s own internal quality measurement.
Together they make up a “Balanced Scorecard” for the detailed measurement of operational performance. For 2011, Menlo is exceeding its
customer’s and five of its own performance goals in all of the scorecard areas.
To support Menlo’s Lean Management objectives, Menlo has initiated a series for Kaizen process improvement events. Events completed in
2009-11 which resulted in significant process improvement savings included the following project titles:
1. Container Loading for Dangerous Goods
2. Reduce Container Time at Yard & Warehouse
3. Improve FIFO Parts Process
4. Improve Packing Productivity for Fast Moving Bulky Parts
5. Improved Picking Productivity with "Top 2000" Implementation
Each of the four Menlo supervisors is responsible for supporting at least one Kaizen event per year. As a result of its Lean Management
initiatives and the corresponding operational improvements, this Menlo’s operation was awarded with a corporate Silver Certification in
November 2010. In addition, the client also awarded Menlo with its Gold Award in 2010.
Boon Lay Singapore Warehouse
The last operation we visited is the largest of Menlo’s seven warehouses in Singapore. The 284,000 square foot Boon Lay multi-client
warehouse has both domestic distribution storage areas and bonded areas for export products. Just under half of the operation focuses on
handling imports and providing regional and local distribution for wine and spirits customers. Each of the operations detailed below utilize
Menlo’s SIMS WMS for warehouse management.
The first operation we toured was a distribution hub for Menlo’s Wine & Spirits customers. It occupies approximately 180,000 square feet of
the warehouse including five separate temperature and humidity controlled rooms. Some of the well known brands stocked in this facility
include Beefeater Gin, Chivas Regal, Glenlivet, Malibu Rum, Jack Daniel's, Martell, and Johnnie Walker.
Inbound containers of product are received and checked against orders to verify quantities. Next, they will be putaway into the respective
storage areas based on their storage requirements.
Some of the value-added services include tracking of each case and bottle and labeling to meet the regulatory requirements of the final
countries of distribution; these countries include China, Indonesia, Singapore, and Vietnam.
In November 2009, Menlo began its warehouse and local distribution operations for athletic shoe, apparel, and accessories manufacturer
Puma. Menlo’s experience in retail logistics was key in landing the Puma account.
Services performed include inbound product receiving and quality/quantity inspections, premium product handling, price tagging for
domestic orders, and returns management. Menlo also supports Puma’s ad-hoc promotional events such as tradeshows and campaigns.
Menlo is currently exceeding its KPI performance benchmarks for Puma. They include: Web visibility to reflect real-time data of
inbound/outbound orders and stock availability, over 99.9% on-time receiving performance, 100% order fulfillment, delivery and reporting
performance; inventory accuracy of 99.95%, and 99.99% data accuracy for system updates.
As a result of Menlo’s performance in Singapore, Puma awarded Menlo its Malaysian distribution business in March 2011.
Menlo Southeast Asia Operations Summary
Menlo has expanded extensively in Southeast Asia over the past three years. As it continues to grow its automotive and high-tech customer
base, it has progressively brought on more retail and consumer products local and regional value-added warehousing and distribution business.
Based upon its new business gains and solid new customer “pipeline”, Menlo is adding warehouse space and growing operations throughout
Southeast Asia. It has solidified its management team and business approach. With Lean Management process improvement skills, Menlo has
done well securing multinational and regional customers. From what we’ve seen, we predict that its successes will continue.
Menlo Worldwide Logistics Continues its European Network Expansion [To view in full html format, follow this link:
http://www.3plogistics.com/Menlo_9-2010.htm]
Maastricht, Netherlands and Gyal, Hungary Site Visits
September 27, 2010
Key Personnel:
Bob Bassett, Vice President of Sales and Marketing
Todd Johnson, Vice President of International Operations
Tony Gunn, Managing Director Europe
Arthur van Gerven, Sr. Director, Business Development, Key Account Management and 4PL Services
Jori Liebrand, Site Manager – Maastricht
Samantha Sawelberg, Lean Coordinator – Maastricht
Kornel Matos, Logistics Manager – Gyal
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Menlo Worldwide Logistics Europe Overview
Menlo Worldwide Logistics generated gross revenue of $1.3 billion and net revenue of $514 million in 2009. In addition, for the first two
quarters of 2010 it has realized record profits and revenue gains. Menlo’s global staff of approximately 6,500 manages operations in 20 countries
on five continents. Menlo’s expanding operational footprint has moved it into a select group of third-party logistics providers (3PLs) which we
classify as tier-one major market 3PLs.
In Europe, Menlo has a staff of over 450 operating out of 15 locations in seven European countries. The 15 locations include value-added
warehousing and distribution operations in: Belgium, Czech Republic, Germany, Hungary, Ireland, Netherlands, and United Kingdom. Menlo’s
primary service offerings in Europe include both dedicated and multi-client warehousing and multi-modal transportation management. Its total
warehousing footprint is just over 80,000 square meters (SQM). It also manages two transportation management routing centers; Eersel,
Netherlands and Gyal, Hungary. Menlo Europe’s transportation management services include pan-European ground truckload, less than
truckload (LTL), airfreight, ocean and last mile delivery services. Besides these 3PL services, the Menlo European team also provides 4PL
services to some global accounts. Its key European customers are in the high-tech, consumer, medical devices and industrial industries.
In a recent visit, we had the opportunity to tour Menlo’s European operations in Maastricht, Netherlands and a smaller warehousing
operation in Gyal, Hungary. These are detailed below.
Maastricht Value-Added Warehousing and Distribution Operations
In December 2009, Menlo took over the management of a dedicated service parts warehousing and distribution operation in Maastricht for a
high-tech equipment manufacturer. Over 10,000 stock keeping units (SKUs) of parts inventory are maintained by Menlo in the 19,300 square
meter warehouse. With a staff of 65, it is providing the following services: inbound materials receiving and processing, parts inventory
management, parts repackaging, outbound order fulfillment, and outbound transportation export documentation and routing administration.
The warehousing facility itself is U-shaped, has 30 foot high ceilings, and is split into 10 sections. Parts orders come in through the customer’s
order management system into warehouse management system (WMS) for picking using wireless scanners. The operation distributes parts
orders to Europe, Russia, the Middle East, and Africa. All outbound orders processed by 6 P.M. are shipped the same day.
As with all of the Menlo warehousing operations we have toured, Lean management principles to drive out waste and improve operational
efficiencies are being deployed in Maastricht. Menlo has transitioned the operation from its customer and implemented a new organizational
structure. It is reengineering operations and has worked with the customer in significantly reducing on hand parts inventory while maintaining
service levels. In its first six months of operation, Menlo was able to reduce the required warehouse inventory space by just over 2,500 square
meters and has an ultimate goal to reduce it by 5,800 square meters. The reduction in required warehousing space yields a significant cost savings
to the customer and provides Menlo with space to add new accounts within the operation and convert it from a dedicated to multi-client facility.
Specific steps taken to transition the operation from the customer to Menlo management and implement Lean management principles have
included:
• Menlo taking over the contract for the facility.
• Development of a Menlo/customer Business Contingency Plan.
• Started to integrate environmental, safety, and health programs.
• Relationship management to grow the two cultures towards each other.
• Integration of quality processes into daily operations (outbound check, error file, empty location check, root cause analysis).
• Conduct Lean/5S/Value Stream Mapping training.
• Performed a “Red-tag” campaign to identify unneeded equipment in work areas.
• Started the first “5S walk” and created the first VSM (Value Stream Mapping) to map inbound process flows and reengineer the process.
• Started implementation of work area “visuals”, for example: work area pictures, and pick cart organization pictures.
• Implemented a “star card” program to reward employees for exceptional work performance.
• The operation has started to perform and implement process improvements from Kaizen events.
The Maastricht operation is on track to obtain Menlo’s Lean Bronze level by the end of 2010.
Gyal Multi-Client Value-Added Warehousing and Transportation Management Operations
Menlo’s 3,500 square meter Gyal bonded warehouse is located just outside of Budapest, Hungary. Its value-added service offering includes:
customs brokerage, packaging, labeling, vendor managed inventory programs, just-in-time production kitting and sequencing operations, and
regional and global transportation management. To support its warehousing operations, Menlo is using its proprietary “SIMS” WMS and “LMS”
transportation management system.
The primary customer is a high-tech manufacturer in the financial services industry and a Menlo global customer. Menlo manages the
customer’s global finished goods distribution and runs its European transportation routing center onsite at the customer’s manufacturing plant
that is in the same industrial park as Menlo’s Gyal warehouse. The Gyal operation performs work for another four customers as well.
Menlo’s European routing center management staff work hand-in-hand with the customer’s purchasing personnel to manage inbound
vendor material shipments to the plant. The majority of the customer’s materials are sourced from Asia, Europe, and the United States. In
addition to the inbound freight, the routing center manages outbound ocean and air shipments destined to the United States, South America,
Middle East, and Africa. Menlo’s transportation management has provided the customer with significant double-digit transportation savings in
each of its first three years of operation.
In terms of adapting Menlo’s Lean operating philosophy, the Gyal operation completed its first Kaizen event in the first quarter of 2010 and
Menlo’s 5S processes have been implemented and managed in its warehouse. The operation is on track to obtain Menlo’s Lean Bronze level in
the third quarter of 2010.
Summary
In addition to its European and Americas operations, Menlo has developed a significant presence in mainland China, Asia Pacific and has
developing operations in Australia. Its expanding global footprint has allowed Menlo to advance to become a true tier-one major market supply
chain manager. Through its Lean management philosophy, Menlo has been able to attract significant new business, increase its profitability and
reduce costs for its customers. Its Lean approach is making Menlo especially attractive to high-tech and healthcare vertical industry customers.
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In summary, Menlo is on the right track and we anticipate that it will continue to grow globally and build upon its recent profit gains.
Menlo Secure with TAPA Certification Confirmed Once More
Amsterdam 18th July, 2012 - Menlo Worldwide Logistics’ (Menlo) European operation has completed a successful audit by the international
classification and certification bureau, Germanischer Lloyd, and has been awarded renewed certification as fulfilling the Technology Asset
Protection Association’s (TAPA) Freight Security Requirements (FSR).
Menlo, the global logistics subsidiary of Con-way Inc. (NYSE: CNW), provides logistics, transport management and supply chain
management services as well as an expanding e-fulfillment offering across all five continents. In Europe the company has nine multi-client
warehouse and distribution centers providing flexible, multi-functional supply chain services.
Tony Gunn, Menlo’s managing director, Europe, emphasized the importance of strict security protocols that have been independently
audited and validated. “The integrity of our customers’ freight at all times is our top priority. The value of the TAPA audit process is that it
ensures our policies and practices adhere to the highest standards. This is crucial to the overall reliability and peace of mind our customers enjoy
from our services.”
The recent certification is the third time the security measures of Menlo’s European operations have been validated by this rigorous audit
process, which is administered by Germanischer Lloyd (GL) Systems Certification. The certification bureau’s personnel visited Menlo’s Eersel
facility in the Netherlands and carried out a further combined TAPA FSR (A) and ISO 9001 audit at the Schiphol-Rijk location near Amsterdam.
Roland Brück, lead auditor and senior surveyor of GL Systems Certification said, “Menlo’s processes and specifications for secure supply
chain management have been verified. The company demonstrated its concern and commitment in servicing customers’ security expectations.
The security of the warehousing and handling operations has exceeded the requirements. Menlo Worldwide Logistics is a good example of how
the implementation of quality control and benchmarking has improved over all operations.”
Added Jos Giele, the Amsterdam-based director of corporate security for parent company Con-way, who directed Menlo’s certification
process and audit engagement with GL Systems Certification: “The successful audit results validate Menlo’s Europe operations as best-in-class
with respect to security protocols and performance. It provides business advantage for our customers and clearly differentiates Menlo’s
professionalism and process-driven approach to security and risk management as a valued asset.”
Construction Ahead of Schedule on Menlo Worldwide Logistics' Advanced Green Distribution Center
New Facility to Meet Stringent Standards as Certified Green Mark Gold Plus Building.
SAN MATEO, Calif., and SINGAPORE - June 21, 2012 - Menlo Worldwide Logistics, the global logistics subsidiary of Con-way Inc.
(NYSE: CNW), announced construction is ahead of schedule on its eighth Singapore facility, a 400,000-square-foot build-to-suit warehousing
and retail distribution management center on Sunview Way. The new facility, which is being constructed to achieve the Singapore Building and
Construction Authority’s (BCA) Green Mark Gold Plus certification, is expected to be completed this fall.
The center will house inventory and distribution operations for several current Menlo customers, while retaining substantial capacity for new
customers, noted Desmond Chan, managing director, South Asia for Menlo Worldwide Logistics. “We are getting a lot of interest in this facility,
which will be among the most environmentally friendly commercial logistics facilities in the region,” said Chan. “We welcome the interest and
we encourage local businesses to consider this facility for high-efficiency warehousing and distribution services.”
To achieve the BCA’s Green Mark Gold Plus certification, the facility incorporates several advanced design and construction features
emphasizing high levels of environmental sustainability and energy and water resource conservation. These features include the use of green
cement and recycled concrete aggregates (RCA) for concrete used in constructing the main building elements, west-facing façade orientation,
tinted reflective glass windows and sun-shading provisions for increased thermal efficiency. “Receiving the BCA Green Mark Gold Plus
certification for our Sunview facility is an honor and a clear indicator of our commitment to environmentally friendly facilities and practices,”
Chan said.
To further increase energy conservation, the facility will be equipped with high-efficiency air-conditioning equipment, as well as advanced lifts
designed with AC variable voltage and variable frequency motor drive and sleep mode features. High frequency ballasts in fluorescent
luminaries, such as Philips T5 Lighting, will provide efficient, quality workplace lighting. Additional features which promote environmental
sustainability include motion sensors and timers on electric appliances and lighting, as well as sustainably sourced office carpet, internal
partitions and ceiling boards.
Following completion of construction, Menlo intends to operate the facility using Lean methodologies and practices promoting operational
efficiency, environmental sustainability, waste minimization, energy and resource conservation, and recycling of reusable goods.
With operations in Singapore for nearly 20 years, Menlo provides a wide variety of logistics, warehousing, inventory and transportation
management, distribution, fulfillment, light manufacturing and supply chain design and engineering services for local and multinational
customers. The new Sunview facility will provide product warehousing and distribution, high-velocity picking and packing operations,
customized labeling and return management services. The company expects to employ 150 people once the site is fully operational.
“By emphasizing green-certified development practices and materials, Menlo is setting the precedent for other leading companies to follow,”
said Nitin Chhabra, Head of Supply Chain, Philips Lighting. “The company is working to grow and expand its business footprint in Singapore
while simultaneously reducing its environmental footprint. We are proud that Philips Lighting products will play a role in that process.” Philips
will be a customer in the new facility, where Menlo will be providing a range of services including inbound receipt of finished goods, storage and
inventory management, pick/pack fulfillment and shipping of orders to local Singapore and Asia regional customers.
Menlo’s existing seven facilities are located throughout Singapore with 450 employees and provide dedicated and multi-client distribution
services. Menlo also operates additional multi-client logistics facilities in Southeast Asia, as well as China, India, Australia, North America and
Europe.
Menlo Worldwide Logistics' Lean Supply Chain Management Center Attains ISO 14001 Certification
SAN MATEO, CA and AURORA, IL -- (MARKETWIRE) -- 04/12/12 -- Menlo Worldwide Logistics, the global logistics subsidiary of
Con-way Inc. (NYSE: CNW), today announced its Lean Supply Chain Management Center in Aurora, Ill., has been awarded ISO 14001
certification by the International Organization for Standardization (ISO).
The ISO 14001 family of standards provides a framework for organizations to develop an environmental management system. The standards
serve to encourage companies to evaluate all areas of business activity that have an environmental consequence and establish measures, controls,
mitigation strategies and communications programs to manage their impact.
"Menlo employs extensive Lean practices for waste reduction and continuous improvement," said Tony Oliverio, the company's vice
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president of Supply Chain Services. "Attaining ISO 14001 certification was a logical step for Menlo, given our aggressive sustainability strategy
and complementary role that our Lean expertise plays to help us identify and remove waste from the carbon stream. It's an honor to earn this
important certification as it further demonstrates to our customers our deep commitment and effective practices for minimizing the
environmental impact of our operations."
The Aurora office is the first Menlo facility to be awarded with the certification. The extensive process began in January 2010, when the
company's internal Environmental Management System (EMS) team took inventory of the facility, mapped its carbon footprint and identified
environmental aspects and impacts of the operation. Eventually, the team developed a system of compliance that mirrored the ISO 14001
guidelines and initiated new procedures. These included a comprehensive recycling, energy and waste reduction program and a system to
capture, calculate and further manage greenhouse gas emissions.
The benefits to new and existing customers of Menlo's ISO 14001 certification are many, including reduced energy consumption,
identification and remediation of practices that generate environmental waste, and lowered risk (through environmental impact analysis).
Additional benefits include increased visibility to environmental performance and waste reduction opportunities. With a certified ISO 14001
system in place, Menlo intends to accelerate efforts to obtain ISO 14001 certification for additional facilities in North America and around the
world. The company also plans to extend its carbon assessment and mitigation services to the supply chain operations it conducts on behalf of
its customers.
As one of three primary business units of Con-way Inc., Menlo's ISO 14001 certification represents the latest advancement in the company's
enterprise-wide sustainability program, launched in 2009. Menlo also plans to collaborate with sister companies Con-way Freight and Con-way
Truckload to help them introduce ISO 14001 processes to reduce environmental impact at their facilities as well.
Menlo Worldwide Asia Pacific Granted Secure Trade Partnership (STP) by Singapore Customs
3PL Meets Strict Program Guidelines for Supply Chain Security Measures and Practices
SAN MATEO, Calif., and SINGAPORE - March 12, 2012 - Menlo Worldwide Asia Pacific Pte Ltd., the global logistics subsidiary of Conway
Inc. (NYSE: CNW), today announced it has achieved Secure Trade Partnership (STP) from Singapore Customs. A voluntary program, STP
is consistent with the World Customs Organization (WCO) SAFE Framework of Standards and serves to secure and facilitate global trade.
Menlo is one of only 75 companies that have been certified under the STP program since the program's inception in 2007.
Menlo initiated the STP process in April 2011 and subsequently underwent several series of facility audits and procedural validations
performed by Singapore Customs. To achieve STP endorsement, Menlo was required to have security management systems in place, conduct
risk assessments of their business operations and implement security measures in eight key areas: premises and access controls, personnel,
business partners, cargo, conveyance, information and IT, incident management and investigations, and crisis management and incident
recovery.
STP indicates to our customers and to the government of Singapore that we take the adoption and implementation of security measures
seriously and are committed to adhering to security best practices across the entire supply chain, said Desmond Chan, managing director, South
Asia, Menlo Worldwide Logistics. Our security and operations teams in Singapore worked diligently over many months to reach this important
milestone and I thank them for their dedication and commitment. This is a well-deserved accomplishment and one in which we are prepared to
lend our ongoing support long into the future.
As an STP-certified company, Menlo brings increased visibility and greater efficiency into its supply chain. Additionally, the company
benefits from:
- An enhanced reputation as a low-risk company
- Reduced inspection or expedited clearance into and/or out of Singapore
- Designated account managers
- Trade facilitation benefits such as bank guarantee reduction
- Automatic recognition as a known consignor (KC) under the Regulated Air Cargo Agent Regime (RCAR)
Having worked closely with the Menlo team in South Asia over the past six months, I've seen firsthand the importance they place on supply
chain security as evidenced from the strong support from the highest levels of management, said Jeffrey Ho, account manager, Singapore
Customs. I congratulate Menlo Worldwide for this excellent achievement and look forward to continued collaboration with Menlo as a trusted
partner of Singapore Customs.
Five Menlo facilities in Singapore are now STP-validated: 30 Boon Lay Way; 6 Pioneer Walk #02-06WH Goldin Logistics Hub; 22A Benoi
Road; 10 Penjuru Road; and 46 Penjuru Lane, C&P Hub 1, Block 1 CLS-Warehouse A #04-01.
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