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GENERAL CONDITIONS FOR INFORMATION TECHNOLOGY CONTRACTS (2001)Page 14 of 23respective national airline of the country of such employees, agents or representativesor the country exporting the goods in the event air travel of Contractor’s employees,agents and representatives, or air freight of goods, is required or becomes necessaryfor the performance of the Contractor’s obligations under the Contract. Where flightsof either KAC or the national airline are not available or fully booked, the Contractorshall cause carriage arrangements to be undertaken and documented by KAC.25.2 The Contractor shall cause the sea carriage of any materials or equipment required forthe Services to be undertaken by the Kuwait Oil Tanker Company or by the UnitedArab Shipping Company if the ships of either company are available at the exportingport, provided that the freight rates offered by these companies are competitive withthose offered by others for the carriage of similar goods to Kuwait and that carriageby the said companies will not result in a delay to the progress of the Services.26. CONTRACTOR'S MATERIAL AND EQUIPMENTThe Contractor shall provide its personnel with the necessary hardware and softwarecompatible with the Company’s hardware and software to enable them to properlyexecute the Services and with adequate tools and test equipment to diagnose, repair andsupport the System.27. DATE FOR COMMENCEMENTThe Contractor shall commence the Services on the Date for Commencement specified inthe written order from the Superintendent to commence and shall proceed to execute theServices in accordance with the Contract.28. WORKING HOURS28.1 The Contractor shall execute Services of Stage 1 during Company working hours thatare from 0700 hours to 1500 hours from Saturday to Thursday except:a) during Ramadhan when the office hours shall be from 0830 hours to 1430hours Saturday through Thursday; andb) on Company holidays as may be declared from time to time.28.2 If during Stage 1, the progress of the Services is slow in the reasonable opinion of theSuperintendent, the Superintendent may instruct the Contractor to work hours inexcess of Company working hours and the Contractor shall comply with suchinstructions at its cost.29. PROGRAMME OF WORK AND REPORTINGMay 2001
GENERAL CONDITIONS FOR INFORMATION TECHNOLOGY CONTRACTS (2001)Page 15 of 2329.1 The Contractor shall, within a period not exceeding seven (7) calendar days from theDate for Commencement, submit to the Superintendent for approval a fully detailedprogramme of work based upon the preliminary work programme submitted with itstender. The detailed programme may be in the form of a bar chart detailing thesequence, duration and phasing of the various stages of the Services and the mannerin which these shall be executed. The detailed programme once approved shall not beamended without the prior written approval of the Superintendent.29.2 The Contractor shall report the actual progress of the Services by reference to theProgramme. The format of progress reports and their frequency shall be agreed withthe Superintendent. Generally the report shall include:a) details of manpower and equipment used;b) schedule of milestones and percentage completion of each activity;c) summary of achievements for the reporting period and planned activities forthe next reporting period; andd) issues that have caused or may cause delays and the proposed measures takenby the Contractor to mitigate the delay and regain the schedule.29.3 If the Contractor fails to comply with this clause, the Company shall be entitled towithhold payment of the Contract Price and any certified portion thereof.30. MANUALS AND DOCUMENTATION30.1 Before issuing the System Installation Certificate, the Contractor shall provide theCompany with three (3) full sets of all relevant documents necessary for the operationsuch as operation manuals, reference manuals, service manuals and technicalspecification.30.2 The Contractor shall regularly inform the Company of new releases, updates orupgrades of the software and shall install such new releases, updates or upgrades.The Contractor shall deliver to the Company all media and documentation of suchreleases, updates or upgrades.30.3 The Contractor shall deliver to the Company all relevant technical news bulletins asand when published.31. ACCEPTANCE CRITERIA31.1 Within fifteen (15) days from the Date for Commencement, the Contractor shallsubmit for the approval of the Company, detailed programme of testing proceduresand acceptance criteria based on the hardware and software manufacturer’sspecification and the Technical Specification detailed in the relevant appendix.Failure to do so shall entitle the Company to withhold payment of the Contract PriceMay 2001
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