CITIZEN-CHARTER ECHS : ESM (PENSIONERS) INTRODUCTION ...

122. Payment to Empanelled Hospitals. Empanelled facilities are paid directly by localStation HQ on behalf of ECHS for treatment provided or diagnostic tests carried out onECHS beneficiaries on referral. Members are NOT to pay to empanelled hospitals.Payments made by ECHS Members to empanelled hospitals are NOT reimbursable.Payment to the empanelled facilities by ECHS is at ‘rates’ as per Memorandum ofAgreement. Certain facilities like telephone, television, transport, food/catering (except incertain specified cases) are not entitled and charges for these, if availed, have to be borneby the patient. Certain medical procedures require prior approval as per laid downguidelines. Request for such ‘prior approvals’ will be initiated by the empanelled hospital ona specified ‘form’, which the hospital is required to submit to the concerned SEMO. Onceapproved, the expenditure incurred on the particular medical procedure will be borne byECHS. Unapproved medical procedures, if carried out, should be with patient’s consent.Payment for such a procedure has to be borne by the members and is NOT liable to bepaid by ECHS. In case such charges are levied by empanelled hospitals without thepatient’s consent, please inform your Polyclinic/SEMO/Stn HQs, so that necessary actioncan be taken against the empanelled facilities concerned.3. Emergency Treatment. In case of an Emergency, treatment can be availed asfollows:-(a) Service Hospital. Free treatment provided and no further action is required.(b) Empanelled Hospitals. Nearest ECHS polyclinic is to be informed within 48hr (two working days) of admission by the hospital. After verification of emergency,referral is generated by the polyclinic for the hospital. Treatment is provided by theempanelled hospital. Members are not to make any payment. However, ifemergency is not established, referral will NOT be provided and member has tomake payment which is NOT reimbursable.(c) Non-Empanelled Hospitals. Nearest polyclinic is to be informed by themember/patient/NOK within 48 hrs (two working days). After verification, an“Emergency Information Report” (EIR) is initiated by the OIC polyclinic. Hospital billsare to be cleared by the member. In case of emergency in a station other than homestation of the ECHS beneficiary, the EIR is to be obtained from the nearestPolyclinic. In case of emergency in a station without any Polyclinic, the nearestPolyclinic should be informed by telephone/fax/telegram. Proof of such intimationshould be attached with the claim. Claim for re-imbursement alongwith original billsand investigation reports, bill summary, discharge summary, photocopy of ECHSSmart Card, Emergency Certificate by the Hospital/treating doctor and the EIRshould be submitted alongwith a written application by the member to the OICPolyclinic explaining circumstance of emergency (briefly) and with a request toprocess the claim. All bills of treatment will be submitted to parent polyclinic withinone month of termination of hospitalization. Onus of proving emergency lies with theECHS member. Reimbursement will be admitted at approved rates and subject toconditions.