ACTIVITY REPORT fOR 2009 ACTIVITY REPORT fOR ... - Europcar

HumanResources7,000 EUROPCAR EMPLOYEESPEOPLE,THE PILLARSOF QUALITYSERVICEIn 2009’s challengingeconomic environment,several major projects werelaunched simultaneouslyto make the Group moreflexible and responsive.Europcar finalized itsreorganization and placedthe priority on internalmobility and training.FINALIZATION OF THEREORGANIZATIONTo adapt to the tough economicclimate in 2009, Europcar had toreduce the size of its workforce incertain areas. This last-resort decisionwas made in consultation withthe company’s labor partners andimplemented in a responsible manner,by taking all the necessary supportmeasures to help those involved tofind new jobs. Europcar also soughtinnovative ways to maintain employment.In Italy, for example, some40 headquarters employees weretrained to work in rental offices, toensure service during peak summerdemand; in this way, the companymanaged to retain its entire staff. Atthe same time, Europcar launched avast job alignment project – called“Role of the Center” – covering sales,marketing, fleet management, financeand human resources at the Grouplevel, to reinforce the coherencebetween countries and enhance thecompany’s efficiency.To guarantee the quality and continuityof customer services, followingthe announced risk of a swine fluepidemic, Europcar set up a preventionsystem for employees. Italso drafted a business continuityplan that identifies key processesand personnel, as well as potentialreplacements.PRIORITY ON INTERNAL MOBILITYAND SKILLS DEVELOPMENTA Europcar hallmark, internal promotionis no empty promise: in 2009,6 of the 8 General Managers had risenthrough the ranks, thanks to thispolicy. In 2009, Europcar affirmed itscommitment to expanding and furtherstrengthening this system to includenon-managerial positions. On eachcountry’s intranet site, Europcar hasset up a highly visible list of vacantpositions to give all employees accessto the career opportunities offeredby the Group. This support in favorof internal mobility is accompaniedby training programs to ensure skillsdevelopment for Group employees.breakdown of europcaremployees by countryaustralia/new Zealand564belgium 114portugal 236italy 344spain907france1,331eci/eis*333UK1,680germany1,455*Europcar International / Europcar Information ServicesEuropcar Activity Report for 2009PAGE 24PAGE 25