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CURRENTORGANISING FOR MAJOR INCIDENTSADDING VALUEFOR OURMEMBERSTHE SKULD VALUE CHAINA major incident can strike anyone. Shouldsuch an event happen, Skuld will be there.Our Casualty Response system is a dynamicand flexible organisational tool for dealingwith the crucial early stages of a major event– and then following it through the entire lifecycle of the incident.›1PHASE2PHASEASSESSINGTHE RISKWe offer innovativeinsurance productsand servicesSERVICEAFTERSIGNINGWe offer fast,personalised,professionaland hands-onsolutionsLet’s take a closer look at howSkuld adds value for its members.Its Value Chain includes fivephases – from risk assessmentand service after signing, throughclaims and incidents, major incidents,and finally re-assessment.Skuld’s handling of the HebeiSpirit case falls mainly in Phase IV– the major incidents phase.Our members can draw on animpressive combination of bothin-house legal talent from manyjurisdictions, as well as those withextensive seafaring experience.The resulting Skuld team worksto minimise the negative impactof the incident while co-ordinatingand controlling the overall responseto a casualty, establishing clearlines of communication with themember and public authorities,and helping to manage relationswith the media.EXTENSIVE EXPERIENCEExtensive experience handlingmajor incidents over the past 20years – such as the Braer (1993),the Estonia (1994) and the SeaEmpress (1996) – has given Skuldvaluable insight into handling“OVER THEYEARS WE’VELEARNEDTHAT THEWINDOW OFOPPORTUNITYIS SMALL”10 BEACON / DECEMBER 2008
By Claes WestmanExecutive Vice President, Claims, Skuldclaes.westman@skuld.comCURRENT/casualties swiftly and effectively.Over the years we have learnedthat the window of opportunity issmall and fleeting. We have to actfast with a hands-on approach.We also learned that we canrespond most swiftly and effectivelywith the use of fully empoweredinternal resources – and then callin other resources as necessary.With the Braer, we started thepractice of establishing a localclaims handling office near thesite in order to be connected tothe incident area and be closeto the claimants. We have alsoworked to facilitate mass productionof claims. And today’s ITsolutions have made it possibleto move even faster. In addition,we emphasise extensive useof dialogue with those involved– working for settlements andsolutions rather than litigationif at all possible.CASUALTY RESPONSEORGANISATIONSkuld’s casualty response organisationprovides fast, powerfulsupport. A flexible, dynamic approachmakes use of a CasualtyCoordinator from the member’ssyndicate. An initial on-site teamwill consist of a representativefrom the Skuld Risk Management& Loss Prevention Departmentand an internal Skuld maritimelawyer. They will be involved tocoordinate the surveying of thecasualty and work with externalresources – but even more importantly,assisting the member– in handling the incident.Other members of the Casualtyteam will include the relevantMember, representatives fromITOPF (International Tanker OwnersPollution Federation) and theIOPC (International Oil PollutionCompensation) Fund. In pollutioncases, ITOPF evaluates the overalldamage and consults on theenvironmental response. TheIOPC representative evaluatesthe level of compensation fromthe IOPC Fund, and in additionhas extensive experience inhandling such incidents.The Casualty Response Teamalso includes external local lawyersand specialised internationallegal support if necessary, andall other experts. The team willbe complemented by supportingresources from Skuld Head Officeor other Syndicates, as well as theSkuld EVP Claims, as necessary.This organisation allows Skuldto maintain maximum flexibilityas well as transferring and capitalisingon crucial emergencyresponse expertise within the Club.And this dynamic organisationpays off. Skuld was able to handletwo other major cases – Neftegaz67 and Und Adriyatik – at thesame time as we were managingthe Hebei Spirit.The Neftagaz 67, a supplyvessel, collided with a bulk carrieroff Hong Kong and rapidly sank,trapping a number of crew members.A complex wreck removaloperation followed.MEDIA RESPONSEIn cases of this size, mediaresponse is just as important ascasualty response. It is importantto get the story straight, especiallyunder pressure, where theperception of the shipowner’sreponse can affect the value andthe very survival of the company.This is another area where Skuldhas shown it can give strongsupport.READ MOREwww.skuld.com (Publications:Annual Review)3PHASECLAIMS &INCIDENTSWe help ourmembers improvetheir operationalperformance4MAJORINCIDENTSWe deal with thecrucial early stagesof a major eventand follow through5RE-ASSESS-MENTPHASEPHASEWe add to ourcase database andrefine our riskanalysis tools› ›BEACON / DECEMBER 2008 11
Page 1 and 2: SKULD.COMSKULDMAGAZINEDECEMBER 2008
Page 3 and 4: CONTENTSA DAY IN THE LIFE OF SKULD4
Page 5 and 6: A DAY IN THE LIFEHEBEI SPIRIT INCID
Page 8 and 9: A DAY IN THE LIFEHEBEI SPIRIT INCID
Page 12 and 13: CURRENTBy Eric JacobsEVP Marketing
Page 14 and 15: LEGALISSUESBy Nicola MasonVice Pres
Page 16 and 17: LEGALISSUESBy Jonathan HareSenior V
Page 18 and 19: PERSONNELNEWSNEW EMPLOYEES & PROMOT
Page 20: SKULDMAGAZINENEXT ISSUEOUT MARCH 20

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