1ign5rw

What a good healthcare organisation looks likeStaff members understanding the needs of lesbian, gay and bisexualpatients All of the Top Ten provide training to staff on the health needs of lesbian, gay and bisexualpeople, up from 80 per cent last year. Of the Top Ten, seven have training which includes the diversityof the lesbian, gay and bisexual community.Clear sexual orientation equality messages Nine of the Top Ten have clear nondiscriminationmessages on posters or leaflets that explicitly reference sexual orientation. These aredisplayed in patient waiting areas or through their outreach work.Patient’s sexual orientation data is used to inform services Eight out of theTop Ten monitor patient’s sexual orientation on patient’s records. 100 per cent collect this data throughpatient feedback forms or surveys. Half of the leading healthcare organisations use the data onpatient’s sexual orientation to develop specific actions to improve their services.Providing lesbian, gay and bisexual people with tailored servicesEight of the leading healthcare organisations have dedicated services for lesbian, gay or bisexual people.Working in partnership 70 per cent of the Top Ten healthcare organisations work with arange of partners in the public, private and third sector, such as local authorities, the police andcharities, to improve the health and wellbeing of lesbian, gay and bisexual people.Lesbian, gay and bisexual patients influence servicesHalf of the Top Ten have a formal lesbian, gay and bisexual patientgroup or patient representation within a staff group which advisetheir organisations on service delivery.Making sure lesbian, gay and bisexualpeople are treated fairly 60 per cent of the besthealthcare organisations explicitly address sexual orientation intheir complaints policy or procedure.Diversity Champions leading the wayNine of the top performing healthcare organisations workwith Stonewall through our Diversity Champions programme,up from 60 per cent last year. This demonstrates that acommitment to workplace equality is important to deliverequality in service delivery.