G S Kok, Hytera's vice-president for subscriber terminals, talks to ...

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Control roomSmartDispatchHytera introduces its professional dispatcher solution, a tool to help improvethe efficiency of radio systems for organizations such as government bodiesThe increasing frequency of natural disastersand public emergencies posesa great challenge to government organizationssuch as police, law-enforcementagencies and firefighters. To achieve the bestresponse when emergency strikes, a secure,reliable and efficient dispatching system is essential.As a leading supplier of professional wirelesscommunications equipment and solutions,Hytera is ready to help users conquer thesechallenges with its SmartDispatch digital dispatchingsolution.Based on a Hytera digital platform compliantwith the ETSI DMR open standard, SmartDispatchis designed for efficient communication,management and dispatching. Characterizedby a client-server architecture, modular designand support for VoIP, it is an enhanced deploymentsystem combining a control centre and atailored communications network.Key features• Radio status reporting: radios can be configuredso that they will send their online/offline status to the control station at eachpower-on or power-off event. In this way,the application can monitor the status of allthe radios in the system. The status of anyradio can be checked by means of a querycommand.• Remote monitoring: by remotely un-mutingthe microphone of a subscriber radio, thecontrol room operator can listen in withoutwaiting for the radio user to press the PTTbutton. This feature is could be useful whenthe control centre wants to monitor remotevoice activities, such as in handling an emergency.• Voice call types: SmartDispatch supports alltypes of calls required in dispatcher operations,including private calls, group calls andall call. Each client console can manage upto eight voice dispatching channels. It canreceive or initiate any type of call through aWashingtonDispatchstationGPSpositioningvoice calltext messageGatewayGPSdispatch stationGPSpositioningTopology of a SmartDispatch networkMiamiuser-friendly, easy-to-operate user interface.• Mapping support: SmartDispatch supportsmultiple mapping engines, offering a rangeof choices for users according to their particularrequirement. The mapping engines supportboth online mapping, such as GoogleMaps and OpenStreetMap, and offline mapping,such as MapInfo.• GPS positioning: for subscriber radiosequipped with a GPS module, SmartDispatchcan retrieve location information ondemand, or can set up the radio to update itslocation information periodically with configurabletime interval.Remote control centrevoice callDispatchstationServerNew Yorktext messageRemote control centreGPSdispatch stationLocal control centreGatewayMiami14Sponsored by
Control room• Real-time tracking: SmartDispatch can trackthe location of any GPS-enabled radio unitsin real time. Locations and routes can beoverlaid on the mapping. Tracking intervalsdepend on the location update interval configuredin each radio and the channel loadingof DMR the system. Total number of locationtracking activities can be activated at onetime will depend on the mapping system andsystem resources available.• Radio kill: SmartDispatch can kill a radio remotelyif it has been stolen or is being usedwithout authority. The killed radio can stillbe switched on but cannot be used to transmitor receive. SmartDispatch can reactivatea killed radio when necessary.• Dispatcher intercom: operators can communicateone to another directly throughthe system. From the SmartDispatch clientinterface they can choose either one-to-oneintercom or broadcast intercom.• Route playback: location data for each radiois preserved in the SmartDispatch databasefor later retrieval. Operators can query pastlocation information for a radio and can playback the route travelled by a radio withinspecified time limits.• Email gateway: through integration withSMTP and POP3 mail servers, SmartDispatchenables the operator to send emailfrom any email client to subscriber radios.Subscriber radios can send text messages toany email address.• Regions and geofencing: regions on the mapmay be defined as a working region or a restrictedregion for a defined set of subscriberradios. A geofencing feature can be enabledaround each region. If the geofencing rule isinfringed by a subscriber radio within the definedset, a geofencing alarm will be activatedat the control centre. Optionally, a messagecan be displayed on the subscriber unit.• Text messaging: SmartDispatch can send andreceive DMR standard text messages. A textmessage can be sent to a single radio unit orto a group of radios identified by group ID.Sending and receiving messages is made easyby a user-friendly, chat-based graphical userinterface. All incoming and outgoing textmessages are stored in the database for laterretrieval.• Offline messaging: SmartDispatch also supportsoffline messaging. If messages have notbeen delivered because the recipient’s radiowas out of range or switched off, the serverwill queue the undelivered messages and resendthem when the radio becomes reachableagain. In this way, no messages are lost.• Emergency alarm: if a radio user activates anemergency condition, SmartDispatch willTracking a radio: the mapping function supports a choice of map sourcesSmartDispatch’s user-friendly communications interfacetrigger an alarm. Location information ofthe radio unit can be displayed on the map,depending on the validity of the location information.• Voice recording: all incoming and outgoingvoice calls are captured by the SmartDispatchserver. They include all types of DMR voicecalls and PSTN interconnected voice calls.Operators can play back the recordings atany time to ensure that important details arenot missed. Recorded voices can be readilysearched by time, caller ID or receiving partyID.• Reporting and statistics: SmartDispatch cangenerate various types of reports to meetcommon needs, including call reports, radiostatus reports and location tracking reports.• Phone interconnect: using the standard SIPprotocol, SmartDispatch can interconnectradios and the public telephone network viaan IP-PABX. Radios can call telephones andvice versa, and the dispatcher can make orreceive calls through the dispatcher clientconsole.• AudioLink: this allows users to patch talkgroups, channels, sites and the system togetherto establish seamless communicationbetween all users, irrespective of frequencyand of whether the radios are operating inanalogue or digital mode. Configurationscan be easily configured through the Smart-Dispatch console.Sponsored by15
Page 1 and 2: A FOCUS ON DIGITAL INSTALLATIONS AN
Page 3 and 4: ForewordFocus on innovationG S Kok,
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Page 13: Looking at DMRStrength in numbersDM

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