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Chapter 3 ● Communication Ethics 95Lending Victims,” http://www.ftc.gov,September 19, 2002.12. “The Falls of Enron: Citigroup Settles SuitOver Credit Insurance,” Houston Chronicle,September 20, 2002.13. “WorldCom Files Largest BankruptcyEver,” Money, July 22, 2002.14. “Citigroup to Pay $2.6 Billion to SettleWorldCom-Related Suit,” TR Daily, May 10,2004.15. “Citigroup’s Misstep in Japan May BruiseBank’s Global Image,” The Wall StreetJournal, September 22, 2004.16. “Citigroup ceases coverage of 117 firms:Seven analysts fired: Research cutbacksmirror rivals’ in wake of Spitzer deal,”Financial Post, May 24, 2003.17. “US Fed Puts Check On Citigroup Deals,”Financial Times, March 17, 2005.18. “Citigroup swaps top jobs,” The Guardian,September 28, 2004.19. “Lewis B. Kaden to join Citigroup as ChiefAdministrative Officer,” Business Wire,June 15, 2005.20. “Citigroup goes to ethics class,” New YorkPost, February 17, 2005.21. “Films and Forums teach value of ethics,”The Times, March 26, 200522. “Citigroup Announces Departure of RobertB. Willumstad,” Business Wire, July 14, 2005.“Citigroup’s No. 2 Will Leave, Seek a Firm toLead,” Wall Street Journal, July 15, 2005.23. “Frustrations of a Deal-Maker,” TheNew York Times, July 21, 2005.24. “Citigroup’s Marjorie Magner to Leave,”AP, August 22, 2005.25. “Citigroup’s Prince Remakes Empire,As Magner Leaves,” BusinessWeek,September 5, 2005.26. “Citigroup’s chief needs time, says SaudiPrince,” Calgary Herald, September 7, 2005.27. “Citigroup Works on Its Reputation,” WallStreet Journal, February 16, 2005.28. “After Scandals, Citigroup Moves to BeefUp Ethics,” Wall Street Journal, February 17,2005; “Exclusive Interview with Citigroup,”http://welcome.corpedia.com/index.php?id=236s=news&c=news, August 31, 2005.This case was prepared by Research Assistants Julie Ratliff and David Lee under the direction of James S. O’Rourke,Concurrent Professor of Management, as the basis for class discussion rather than to illustrate either effective orineffective handling of an administrative situation. Information was gathered from corporate as well as public sources.Copyright © 2006. Eugene D. Fanning Center for Business Communication, Mendoza College of Business,University of Notre Dame. All rights reserved. No part of this publication may be reproduced, stored in a retrievalsystem, used in a spreadsheet, or transmitted in any form by any means—electronic, mechanical, photocopying,recording, or otherwise—without permission.000200010270582216Management Communication: A Case-Analysis Approach, Fourth Edition, by James S. O'Rourke, IV. Published by Prentice Hall. Copyright © 2010 by Pearson Education, Inc.