Vendor Comparison Research Methodology - Info-Tech Research

7. The Product IndexEach product is scored in five categories, assessed againstseveral criteria:Product Pricing, based on• Purchase price• Basic support price• Enhanced support price• License terms & conditionsProduct Ease of Use• Ease of setup, admin component• Ease of setup, user component• Ease of use, admin component• Ease of use, user componentProduct Features• Basic/baseline features• Enhanced/differentiation features• Performance/reliability• ScalabilityProduct Support• Baseline support• Enhanced support options• Base warranty• Extended warrantyProduct Architecture• Maturity of architecture• Integration with vendor’s other products• Integration with competitive products• Breadth of supported platformsThe scores for all of the products being assessed are compared.The published Product Index is a measure of the performance ofeach product relative to the group.Info-Tech Research Group1.888.670.8889 (North America)00.1.519.432.3550 (International)