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Service Levels & Stock SupplyAt Woolworths, satisfying the needs and expectations of our customers is our mostfundamental objective, and a critical part of that objective is ensuring that products arealways available to the customer when and where they need to purchase them.Our General Manager of Replenishment, Kath McLay, recently sent a letter to all tradepartners to reinforce this objective, convey what internal measures Woolworths hasimplemented to improve on-shelf availability, and to outline our expectations of suppliersregarding stock supply. As Kath pointed out, on-shelf availability is oneof the key drivers of customer confidence. ‘Out of stocks’ not only causefrustration, disappointment, inconvenience and an immediate lost sales opportunity -evidence shows a “very high chance” that a customer will choose to shop elsewhere for ALL of their purchases.Woolworths has an expectation that all vendors will supply product to a 98% service level, and the support ofvendors in this area is critical. Kath offered that the Woolworths Replenishment Team is “ready and willing towork even more closely with you than we do today in order to secure maximum levels of stock availability.”If you need any assistance to maintain or improve your company’s stock supplycapability, please make contact with the Woolworths Replenishment team.123Three notes from the ULD/Pallet Control TeamAttention: Transport Company & Vendor Equipment ControllersAll Woolworths Distribution Centres require for the transport company or vendor to provide theequipment transfer docket at time of Receiving the delivery. Upon delivery of goodsan“Original”Equipment Transfer Docket is to be supplied by the Transport Company / Vendor.If you require a signed copy of the transfer docket, you are to supply the original and a copy ofthe transfer document. Where a copy is not provided, the original will remain with Woolworths.Pallet Transfers: Did you know?When transferring pallets, Woolworths has standard delay days across their Network as;AMBIENT: 30 days from Receipt DateCHILLER/FROZEN: 15 days from Receipt DatePRODUCE: 7 days from Receipt DateFor CHEP:Woolworths has a global equipment days offset (EDO) applied to our accounts to calculate the delay days. CHEP calculatesthe EDO from the Shipment/Movement Date. I.e. the scheduled Booking Date into the Woolworths Distribution Centre. Whenpallets are administered on the CHEP transfer, the Effective date is irrelevant and not considered.For Loscam:The Date is to reflect the date of receipt into the Woolworths Distribution Centre and the Effective Date is to be administeredas either; 30 or 15 or 7 days post the Date.20% of CHEP transactions require correction due to the transaction date being processed incorrectly.Correcting transactions takes a considerable amount of time for both Woolworths and the Supplier, and extends toconsiderable amount of time for the Sender with affirming the correction(s) and reasoning for this.Some vendors/carriers perceive that Woolworths are 'adding days' to their CHEP transfer. We don’t add days, we arecorrecting the transfer. The CHEP correction is administered against the Shipment/Movement Date which is adjusted toreflect date of receipt. The Loscam correction is administered against the Effective DateTo avoid rejection or correction of your transfers please ensure:CHEP: the Movement/Shipment date & Effective date is the receipt date into Woolworths Dist. Ctr.LOSCAM: that the Movement/Shipment date is the receipt date into Woolworths Dist. Ctr., and the Effective date is theamount of delay days from the receipt date. The primary reference on the transfer must be the Woolworths Purchase Order.VQC Non ConformanceQuestions? Need forms?Need to contact the team?Belinda Field,National ULD Manager(02) 8885 4144BField@woolworths.com.auTeresa Azzopardi,ULD Specialist(02) 8885 3959TeAzzopardi@woolworths.com.auWe appreciate your co-operation in continuously looking for ways to improve supply chain performance. One initiative we haveintroduced is to provide our hire equipment suppliers, CHEP and Loscam, with the non-conformance pallet issue details set outbelow. As a result, you may be contacted by your pallet supplier offering assistance in our joint endeavours to improve palletquality and pallet transaction management. If you have any queries regarding the program please do not hesitate to contact us.ORnationaluld@woolworths.com.au
Conflicting Transport LabelsMany vendors, 3PL’s and transport companies choose to track their pallets with a separate transport label,in addition to the standard SSCC pallet label that Woolworths require. While this in itself is not an issue,it immediately becomes an issue if vendors/3PLs use a label that contains a conflicting SSCC number.Our automated pallet Infeed systems scan the full face of both fork-entry sides of a pallet, looking for an SSCCbarcode (the 18-digit number beginning with a “00” Application Identifier) that uniquely identifies this pallet.If a second, conflicting SSCC barcode is picked up by the scanner, this will cause the pallet to be rejected.Rejected pallets then need to be collected from a reject lane, manually reworked and then sent backthrough the automated system to be made available for stores - adding costs and delays to the process.There is, however, a simple fix for this issue!If separate transport labels must be used, either:apply them to the non-fork entry side of the pallet ORapply them vertically on the forklift entry sides of the pallet.In either case, our fixed-head Infeed scanners won’t identify the conflicting SSCC barcode,but the label will still be available for your or your 3PL’s internal use with a hand scanner.Incorrect – Automated System will read both theTransport Label AND standard SSCC Pallet LabelCorrect – Automated System willONLY read the standard SSCC Pallet LabelQuestions? Comments? Feedback?This newsletter exists entirely for your benefit; as a training/education resource and as a way forus to keep you updated with any relevant news or changes. We hope it’s of value to you.If you have a topic that you’d like to see covered in a future newsletter, have questions aboutanything we’ve covered in this one, or just want to provide some feedback, feel free tocontact Matt Lowe on (03) 9263 2802 or mlowe@woolworths.com.auThanks for reading, and please consider posting the newsletter on your staff noticeboards and/or passing it on to other relevant people in your team/organisation as appropriate.
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