Advance Your Business with IT Solutions - Gig Werks

[Real-world service orientationGlobal Crossing simplifies order processing and reduces costsGlobal Crossing is a leading telecommunications provider of worldwide data and Internet Protocol (IP) networking services. Inthe past, most of its customers used labor-intensive business processes to manage orders received from customers. Orders wereroutinely touched by four different Global Crossing employees, who would enter redundant data into multiple internal systems.As order volumes grew, these manual processes became too time-consuming and costly for the company to maintain.To streamline order entry, Global Crossing implemented Microsoft BizTalk ® Server 2006—a business process management serverthat integrates disparate applications, systems, and technologies. By connecting each application to BizTalk Server through Webservices, data from different sources can now be shared in real time. Automating portions of the ordering process with BizTalkServer 2006 reduced or eliminated redundant entry of data, which lowered the cost of operating Global Crossing’s ServiceDelivery Order Desk by 25 percent and improved customer service. Electronic data transmission and storage requirements havebeen reduced while data integrity has improved. In addition, the new solution offers Global Crossing the scalability it needs tointegrate additional internal systems and processes.[“BizTalk Server 2006 has played an instrumental role in streamlining our operations. The new solution has helpedus move from a paper-intensive process to one that is automated, fast, and efficient.”—Kurt Utzman, Director of Service Delivery, Global Crossing, Ltd.SALES TEAM ORDER DESK NETWORK ASSIGNMENT VENDOR ORDERBEFORESales team entersorder into intelligentfront office applicationOrder agents transfer the informationto the Provisioning and NetworkInventory applicationProvisioning Specialistadds additionalinformation to the orderOrder is sent tosuppliers and monitoredfor progressSUPPLIER SYSTEMSAFTERSALES TEAMSales team entersorder into intelligentfront office applicationORDER DESKOrder agents handleminor manual workand any falloutBizTalk Server distributesinformation toprovisioning systemsOrder is sent tosuppliers and monitoredfor progressSUPPLIER SYSTEMSFigure 3. Global Crossing’s internal process before and after the implementation of BizTalk Server 2006.Business_Value_BrochureV3gz.indd9 912/3/07 2:08:26 PM