Manual Vs. Automated Appointment Scheduling - Appointment-Plus

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Examples of financialsavings at organizationsthat utilize an onlinescheduling system:A large manufacturer saves $2,000daily at its many facilities by bettermanaging the schedules of dockpersonnel based on specific deliverytimes.A distribution facility saves $500 to$1,000 in weekly overtime pay, as it canbetter schedule its dock staff byknowing exactly when inboundshipments will arrive.A medical group that saves $40 perpatient per visit for individuals thatschedule their appointments online.A golf instruction service that saveshundreds of dollars per week, as allstudents now book their lesson timesonline.A massage business and its branchlocations save an average of $2 to $5per transaction if clients book onlineinstead of through its answeringservice.In analyzing an online scheduling system in theseterms, an organization’s return on investment (ROI)can be significant. For example, an organizationrequiring a receptionist to manage its appointmentsin the traditional manner will need to add anaverage of $28,000 annually to its payroll (based onthe average receptionist salary as reported byIndeed.com). This position and the accompanyingsalary will no longer be required by implementingan online appointment-scheduling system.Another positive attribute of online schedulingsoftware systems that can increase monetarysavings is automated e-mail and text messagefunctionality, as detailed above. Missedappointments and reservations mean loss revenue,as other paying individuals could have selectedthose open times. These reminders can significantlyreduce the “no-show” rate, helping ensure thatindividuals keep their scheduled times.Time SavingsBy completely automating the scheduling processfrom start to finish, an online appointmentschedulingsystem can dramatically reduce theamount of time needed to manage appointmentsand reservations. This equates to less staff time onthe phone or responding to voice messages and e-mails from individuals looking to book or changetheir scheduled times. For organizations thatroutinely schedule hundreds or thousands ofappointment each week, the impact of an onlinescheduling system is usually immediate.Appointment-Plus | Manual vs. Automated Appointment Scheduling | 12
For instance, a counseling group that began using onlinescheduling software immediately experienced a 75-percent dropin phone calls, which frees up valuable staff time. Another exampleis a tanning company office that was unable to answer or respondto all 300 daily phone calls and voice messages, resulting in lostbusiness; it now fields only a handful of phone calls, as clients nowgo online to book their sessions.A college testing centerexperienced a 75%reduction in studentphone callsOther examples include:A college testing center experienced a 75-percent reduction in student phone calls.A medical office saving an average of over 10 hours per week by reducing the number ofphoned-in appointments and the time needed to make reminder phone calls.A medical center saving eight to 10 hours of staff time per week.Additionally, organizations that conduct “deal-of-the-day” campaigns, such as those offered byGroupon and LivingSocial, have especially benefited from an online scheduler, as most simplycannot keep up with the tremendous volume of phone calls and e-mails generated by thesepopular programs. For some, the success of their campaigns is directly tied to the schedulingsystem used to book these new customers. One fitness group reported estimated its savings atthousands of dollars, as a part-time employee would have been needed to field phone callsduring its deal campaign.AccessibilityOnline scheduling software is accessible in the same manner as any Web site, social media pageor e-mail program. All that’s required is an Internet connection, something almost everyone hasthese days, whether it’s on a desktop computer, a laptop or a smartphone. This characteristicnot only provides scheduling individuals the ability to view services and availability and booktheir times, it also enables administrators and staff to access their schedules when away fromtheir home or office. This contrasts with the outdated, “boxed” software applications that weretypically installed and accessible only on a single desktop computer or network.Appointment-Plus | Manual vs. Automated Appointment Scheduling | 13
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Manual Vs. Automated Appointment Scheduling - Appointment-Plus

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