Patient Empowerment through eHealth Portal in Bosnia and ...

Patient Empowerment through eHealth Portal in Bosnia and Herzegovinacation framework for implementationof the project goals. Citizens, aswell as the health care professionalsshould benefit through use of theseservices – citizens will be able to useinteractive services to broaden theirknowledge, while health care professionalswill be able to learn at theirown pace, in their own time. Thiswill motivate organizations and individualsto actively participate ineLearning in CME. The Portalshould be easily replicable on othercountries in the region, should receivepolitical support and providetransparent information (which willkeep users’ satisfaction on a high level),as well as raise awareness amongcitizens about benefits of eHealth. eHealth Portal developed andfilled in with the quality contenton mother tongue. eHealth Value Added Applicationdeveloped, tested and integratedinto portal framework Health Care Consumers andProviders use them eLearning System for CME establishedand tested 4 local online pilot courses producedand published Online users registered on thesystem and attending courses Raising number of requests towardparticipation in the eLC-ME Programme eLearning in CME Accreditationand Certification Authoritiesestablished Established legal framework foreLCME syllabus accreditationand certification of success onsuch programmes (“eLCME SyllabusAccreditation Authority”and “eLCME Certificate IssuingAuthority”) Content Providers for eHealthPortal identified and contracted Developed all business plan,technical specifications andguidelines documents Norwegian online educationalcontent for physicians and nursestranslated on local language andcustomized for local professionalpurposes, according rules of AccreditationBoard. Developed benchmarks for system’sstandards of performance Provided feedback mechanismsfor continuous improvement ofperformance Authorities of boards expandedtoward more medical and accompaniedsectors, providing moreparticipants that actively participatein the system functioning(e.g. more contributors to contentproviding, more eLearners,..) Raised number of users of thesystem in all target groups Created positive climate towardexpansion of the project on WesternBalkan region.1. “e-Health–making healthcare betterfor European citizens: An actionplan for a EU eHealth area”, EUcommission 2004.2. “eHealth priorities and strategies inEuropean countries”, eHealth ERA2007.3. “eHealth in 2010: Realizing aKnowledge-based Approach toHealthcare in the EU: Challengesfor the Ambient Care System”, EUcommission 2004.4. EU “Programme of Communityaction in the field of public health(2003-2008)” http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2002:271:0001:0011:EN:PDF5. “SINCERE Visionary eHealthroadmap” SINCERE SME, IntelligenceNetwork for Co-operationin E-health Road mapping Eventsand projects 2007.6. “Connected Health: Quality andSafety for European Citizens”, Reportof the Unit ICT for Health EUcommission 2006.7. “eHealth is Worth it The economicbenefits of implemented eHealthsolutions at ten European sites”, EUcommission.8. “Achieving Electronic ConnectivityIn Healthcare: A PreliminaryRoadmap from the Nation’s Publicand Private- Sector HealthcareLeaders Summary of RecommendationsTechnical Panel”, Connectingfor health & Markle Foundation2004.9. Croatia: “Integrated Healthcare InformationSystem- Croatian CaseStudy The Cornerstone for the NextGeneration Healthcare Sector inRepublic of Croatia”, Ericson.10. Slovenia: “e-Zdravje2010 InformationTechnology ImplementationStrategy in the Health Care Systemof Slovenia 2005-2010”, Republic ofSlovenia Ministry of Health 2005.11. Lithuania: “eHealth strategy andimplementation activities in Lithuania”,eHealth ERA project report2007.12. NHS Highland UK: “eHealthStrategy 2005- 2007 version 1 .4”,2005.13. NHS England: “The National Programfor IT in the NHS” ,Departmentof Health 2006.14. Scotland: “National eHealth/IM&T Strategy 2004 – 2008”,2004.15. Denmark: “eHealth fact sheet-Denmark, eHealth priorities andstrategies in European countries”,eHealth ERA project report 2007.16. Queensland: “eHealth strategy”,Deloitte 2006, “National IT Strategy2003-2007 for the DanishHealth Care Service”, Danish Ministryof Interior and Health 2003.17. Australia: “National Health InformationManagement Information& Communications TechnologyStrategy”, Boston ConsultingGroup 2004.18. British Columbia: “eHealth StrategicFramework”, British ColumbiaeHealth Steering Committee 2005.Corresponding author: Zoran Gajic, EXIT ITBusiness Support Centre, Banja Luka, Bosniaand Herzegovina. E-mail: zoran.gajic@exitcentre.org154 vol 17 no 3 SEPTEMBER 2009AIM 2009; 17(3): 151-154