AMK-THKH Newsletter Issue 2 of 2011 - Thye Hua Kwan Hospital

Ms Amy Chan,Serving our patients with a warm smileA Chat withMs Amy ChanAMK-THKH warmly welcomes MsAmy Chan to its senior leadership asAssistant Director of Pharmacy. MsChan brings with her more than adecade of professional experience inthe Pharmacy field. She has workedin various sectors of the healthcareindustry ranging from primary totertiary healthcare institutions both inthe public and private sectors.I decided to become a pharmacistbecause…I have always wanted to care for thesick since young and this passion isstill burning bright within me.The most rewarding aspect of mywork is…When I am able to educate andempower my patients to consumetheir medication safely. This isimportant because an overdose canresult in serious consequences inpatients’ health.Patients and their caregivers mustunderstand how and when themedicine must be taken to optimiseresults.My day begins every morning at8.30am. Together with my team, Ireview the Inpatient Medical Records(IMR) after our doctors complete theirward rounds. This will be followed bystock-taking of patients’ medicationbefore lunchtime.In the afternoon, I conduct medicationscreening for patients who havejust been admitted to our Hospital.This involves reviewing patients’medication and ensuring that theirprescribed medicine is continued.Medication consultation is alsoprovided for patients who are due fordischarge the same day.My day ends with preparingmedications for patients who will bedischarged the next day.Working in a CommunityHospital…Our patients typically spend about30 days with us. This allows me toeducate and counsel my patients in arelatively unhurried manner which isideal in a Community Hospital setting.This is especially true for patientswho are on various medications formultiple chronic conditions.I see joining AMK-THKH as…An opportunity to explore and learnabout step-down care in Singapore.Together with the multi-disciplinaryteam at AMK-THKH, we aim to nurseour patients back to good healthand return home equipped with bothknowledge and medical supplies totake care of their health.First HealthcarePerformance OfficeCouncil Meetingheld at AMK-THKHThe Ministry of Health (MOH)Healthcare Performance Group hasinitiated the set-up of the HealthcarePerformance Offices (HPOs) inCommunity Hospitals (CHs). TheHPOs serve as the centre for collationand analysis of CHs’ performanceindicators.On 13 July 2011, AMK-THKH hostedthe first Healthcare Performance Office(HPO) Council Meeting. The HPOCouncil Meeting provided a platformfor HPOs of various CHs to share andreview their methodology of collatingand analysing performance indicators.Our Patientssay itBestDear Doctors, Nurses and Staffat Ward 3 (East Wing),Thank you very much for yourcare and concern during my stayat the Hospital. Even though yourworkload was heavy; having to takecare of many patients at all times,you are always prompt and kindin providing me all the help that Ineeded.To all Staff of the Hospital,Thank you for taking such great careof Mr Edward Semily during his2-week stay. Your dedicated servicehas enabled us to manage and survivethrough our difficult situation.Best RegardsFrom the family of Mr EdwardSemilyI will always remember your kindnessand your spirit of giving! Thank youand best wishes to all.RegardsMdm Chong See MoiAMK - THKH REACHING OUT 7