PRODUCT CATALOGUE - Rowe Scientific

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10 Professionalism MEANS: • We keep promises to staff and clients • We ensure our knowledge of our products is always current. • We always focus on the client. • We are aware of relevant changes in our market • We respect the confidentiality of our clients and our company. • Our response to our clients is fast • There is loyalty between staff members 24 hours per day. Our Vision We are the preferred scientific supplier in our geographical region; a profitable company with which customers can identify and one where our dedicated staff are of paramount importance through their hard work, providence of goodwill and committed customer service. Our Mission The purpose of Rowe Scientific Pty Ltd is to keep our clients supplied with the scientific items they need to do their work. Our Motto Rowe Scientific - for when accuracy and professionalism are important. (Developed by a consensus of all the staff of our company. We teach new staff members our culture) • We endeavour at all times to be honest with clients and colleagues. • Our presentation of both ourselves and our company is high. • Being dedicated to excellence, and pursuing our Vision and Mission. (Developed by a consensus of all the staff of our company.) Contact us ... ROWE SCIENTIFIC ADELAIDE: 08 8186 0523 rowesa@rowe.com.au BRISBANE: 07 3376 9411 roweqld@rowe.com.au MELBOURNE: 03 8795 7771 rowevic@rowe.com.au PERTH: 08 9302 1911 rowewa@rowe.com.au R o w e S c i e n t i fi c P t y . L t d . www.rowe.com.au
F o r A c c u r a c y a n d Pr o f e s s i o n a l i s m 11 Quality Policy Statement Rowe Scientific Pty Ltd are recognised as a market leader in providing scientific supplies to our clients. Our reputation is based on our uncompromising ability to respond to the needs of clients whilst providing unsurpassed levels of service. This reputation has been achieved through creating a highly trained and motivated staff combined with supplying the best products available. Each and every member of the Rowe Scientific Pty Ltd team is responsible for the quality of product and services we provide to our existing and prospective clients. In order to maintain our current position and to create a platform for our future improvement, development and growth, we are committed to developing Management Systems based on the internationally recognised criteria of ISO 9001:2000. We are personally committed to the future improvement and growth of Rowe Scientific Pty Ltd which will be achieved through ongoing training of all employees and the continuous improvement of our Management Systems. We urge employees to share this commitment with us so that together we can continue to surpass the expectations and needs of our clients. Health, Safety, Environment & Community For our company to have a future, the ongoing health and safety of our employees must never be compromised. eg this is reflected in our staff regularly attending Dangerous Goods courses. The environment in which we operate must be maintained as self sustaining (be the same or better in 100 years, for future generations). eg this is reflected in protecting the groundwater under our sites. The community in which we operate must be supportive of our presence. eg this is reflected in us doing business with neighbourhood companies, and in keeping our neighbours informed of our Dangerous Goods Emergency Plans. The company is committed to achieving compatibility between economic development and the maintenance of the environment. To fulfil this commitment, the company will abide by all environmental laws. Contact us ... ROWE SCIENTIFIC ABOUT US Our Company’s Philosophy As a company, we aim to supply profitably the highest quality laboratory products sold in Australia and overseas. We want to achieve the maximum possible customer satisfaction and ensure the prosperity of the Company and its staff. To assist in this, we aim to achieve mutual trust and cooperation between all people within the Company and make Rowe Scientific a place where long term job satisfaction can be achieved. We recognise that people are our most valued resource and in line with this spirit believe that the following principles are of value to all. People • We will develop and expand the contributions of all staff by strongly emphasising training and by the encouragement of personal involvement in the day-to-day management of their specific areas of responsibility. We seek to delegate and involve staff in discussion and decision making particularly in those areas in which each of us can effectively contribute so that all may participate in the efficient running of Rowe Scientific. We firmly believe in common terms and conditions of employment. Teamwork • We recognise that all staff have a valued contribution to make as individuals but in addition believe that this contribution can be most effective within a teamworking environment Our aim is to build a Company with which people can identify and to which we all feel commitment. Communication • Within the bounds of commercial confidentiality we will encourage open channels of communication. We would like everyone to know what is happening in our Company, how we are performing and what we plan. We want information and views to flow freely upward, downward and across our Company. Objectives • We will agree clear and achievable objectives and provide meaningful feedback on performance. Flexibility • We will not be restricted by the existing way of doing things. We will continuously seek improvements in all our actions. These are tough targets and we aim high. With hard work and goodwill we will continue to grow. (Benchmarked from Nissan U.K.) ADELAIDE: 08 8186 0523 rowesa@rowe.com.au BRISBANE: 07 3376 9411 roweqld@rowe.com.au MELBOURNE: 03 8795 7771 rowevic@rowe.com.au PERTH: 08 9302 1911 rowewa@rowe.com.au www.rowe.com.au
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TECHNICAL REFERENCE The Electrochem
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1. DEFINITIONS AND INTERPRETATION I
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PRODUCT CATALOGUE - Rowe Scientific

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