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For IndIvIduals - eHealthInsurance.com

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care, treatment or a prescribed drug was re<strong>com</strong>mendedor received during the 365-day period prior to theeffective date of coverage or a pregnancy existingon the effective date of coverage. All pre-existingcondition exclusion periods may be reduced for timeserved under a prior plan’s health coverage as perstate and federal guidelines.VALUE-ADDED SERVICESDiscount FeaturesAs an extra value, all covered members may receiveinstant discounts from our special network of vision,hearing and dental providers. We’ve negotiated withthese providers to give our covered members significantsavings on these services. Since this is a discount-onlyprogram and not a policy benefit, covered membersenjoy immediate savings at the point of service and donot have to file claims or wait for reimbursement!To find a participating provider, visit www.bcbsla.<strong>com</strong>,click on Find a Doctor or Hospital on the homepage, then Online Louisiana Directory, then selectDiscount Dental, Vision and Hearing.Benefits that TravelThe BlueCard ® Program – When our members travel,they take their healthcare benefits with them –across the country and around the world. BlueCard ®is a national program that allows our members toreceive healthcare services while traveling or livingin another Blue Plan’s service area. The programlinks participating healthcare providers with theindependent Blue Plans across the country and in morethan 200 countries and territories worldwide, througha single electronic network. Our members have peace ofmind knowing they’ll find the care they need if they getsick or injured on the road.It’s easy for members to access a provider outsideof their service area:• They can visit the BlueCard Doctor and Hospital Finderwebsite at www.bcbs.<strong>com</strong>/coverage/bluecard; or• Call the BlueCard Access line at 1.800.810.BLUE.CUSTOMER SERVICEYour Answer is Just a Click or a Call Away…Have a question about your claim? Want to know ifa service is covered under your plan? Get the answersto your healthcare questions using our new, secureonline Customer Inquiry <strong>For</strong>m.This form allows you to submit questions toour Customer Service Department securely andconveniently – any time of day or night. Simply logon to the Blue Cross website at www.bcbsla.<strong>com</strong>,click on Customer, then choose Customer Inquiry <strong>For</strong>m.Follow the directions on the screen to get started!You can always call us between 8 a.m. and 5 p.m.,Monday through Friday, at 1.800.495.BLUE (2583).This number is also listed on your member ID card.5

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