Disciplinary & Grievance Procedures - Acas

At a glanceGuidanceDrawing up grievanceprocedures• Involve management,employees and theirrepresentatives whereappropriate (Paragraph 90).• Explain procedures toemployees and make sure theyhave a copy or ready access toa copy of them (Paragraph 94).Operating grievance procedures• Many grievances can be settledinformally with line managers(Paragraph 67).• Employees should raise formalgrievances with management(Paragraph 73).• Invite the employee to ameeting and inform them aboutthe right to be accompanied(Paragraph 77).• Give the employee anopportunity to have their say atthe meeting (Paragraph 78).Appeals• If possible, a more seniormanager should handle theappeal (Paragraph 82).• Tell the employee they have theright to be accompanied(Paragraph 82).• The senior manager shouldrespond to the grievance inwriting after the appeal and tellthe employee if it is the finalstage in the grievanceprocedure (Paragraph 83).Records• Written records should bekept for future reference(Paragraph 87).Why have grievance procedures?63. Grievances are concerns, problems or complaints that employeesraise with their employers.64. Grievance procedures are used by employers to deal withemployees’ grievances.65. Grievance procedures allow employers to deal with grievances fairly,consistently and speedily. Employers must have procedures availableto employees so that their grievances can be properly considered.66. Guidance on drawing up grievance procedures is set out inparagraphs 90-95.Dealing with grievances in the workplace67. Employees should aim to resolve most grievances informally withtheir line manager. This has advantages for all workplaces,particularly where there might be a close personal relationshipbetween a manager and an employee. It also allows for problemsto be resolved quickly.68. If a grievance cannot be settled informally, the employee shouldraise it formally with management. There is a statutory grievanceprocedure that employees must invoke if they wish subsequently touse the grievance as the basis of certain applications to anemployment tribunal.2• Write with a response within areasonable time and inform theemployee of their right to appeal(Paragraph 81).22 CODE OF PRACTICE 1 – DISCIPLINARY AND GRIEVANCE PROCEDURES SECTION 2 – GRIEVANCE PROCEDURES 23