Joint Annual Report of the MPS and MPA 2007/08

Section 2 2007/08 Strategic PrioritiesThe MPS’ 2007-10 strategic priorities were identified as partof the strategy development process. This took account ofthe MPS’ intelligence and performance assessments, as wellas government and mayoral priorities and includes public andpartner consultation. This is detailed within the Policing LondonStrategy and Plan 2007-10.This section is a summary of the MPS’ progress during 2007/08under each of the seven strategic priorities. A more detailedreview of MPS performance measures against objectives/keydeliverables during 2007/08 for each of these priorities can befound in section 5.Section 2: 2007/08 Strategic PrioritiesCitizen Focus‘To improve our understanding of the needs of London’s communitiesby engaging, listening to feedback and communicating with themto deliver the police service that is wanted and needed’Key Deliverables for 2007/08:• Working towards full complianceon the MPS Quality of ServiceCommitment, which includesensuring ease of contact to us,providing a professional and highquality service and keeping youinformed• Full customer call-back processin place• Continued dissemination of citizenfocus good practice across theMPS• Implementation of ‘Your VoiceCounts’ system for the public toleave comments• Development of a corporate andbusiness group performanceframework to more broadly reflectcitizen focus outcomes.10