loading/unloading code of practice - Freight Transport Association

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section 4 Guidance for traffic authoritiesIntroductionParking restrictions vary between different trafficauthorities. This makes it difficult for deliverystaff who may be genuinely unfamiliar with therestrictions to which they should seek to comply.Communicating openly with delivery companies isa very helpful approach. It should help to reduce thenumber of times that restrictions are contravened,identify areas which cause particular problems andenable solutions to be jointly developed.Principles1 Standard training should be given to all civilenforcement officers about the needs ofdelivery vehicles• Use training materials• Every civil enforcement officer should beissued with a copy of this code of practice• Ensure officers are familiar with local trafficrestrictions and the signs and lines relatingto them• Give regular refresher training to civilenforcement officers2 Interview and re-train any civil enforcementofficer who consistently issues large numbersof PCNs that are overturned on appeal• Ensure that information on overturnedPCNs is recorded and used to assess eachcivil enforcement officer’s performance3 Ensure civil enforcement officers’ incentives areonly linked to quality-related Key PerformanceIndicators (KPIs) and not to the number ofPCNs issued4 PCNs issued where loading/unloading is notapparent should be cancelled at the earliestpossible opportunity where suitable evidenceis supplied5 Show transparency in measuring and reportingon PCN quality, cancellation rates, appealprocess results and make this information publicin annual parking reports in accordance withthe operational guidance provided for underPart 6 of the Traffic Management Act 20046 Use technology (such as hand-held computers)to limit opportunities for civil enforcementofficers to make mistakes when issuing a PCN7 Publicise temporary changes in advance• Ensure changes in accordance with therequirements of statutory regulations arecommunicated via the authority’s website8 Supply and regularly maintain clear signage androad markings, with all positioning in accordancewith statutory requirements9 Work with deliverers, local businesses andresidents to identify and address problems withloading/unloading hotspots• Establish regular dialogue with deliverers(for example through Freight QualityPartnerships)• Regularly review the environment10 Work with other traffic authorities to developbest practice• Work towards a consistent approach toobservation periods• Work towards setting a standard approachto appeals processes, such as standardresponse times and customer servicestandards• Informal representations should beconsidered as it is in the interests of theauthority and the vehicle owner to resolveany dispute at the earliest possible stage.If a representation is received within thediscount period and subsequently rejected,the traffic authority should re-offer thediscount for a further 14 days11 Work towards modifying software andoperational practices so that commercialvehicle PCNs can be identified. This will assistin identifying issues relating to deliveries tofacilitate management of hotspots12 If you use CCTV in PCN enforcement, furtherdetails are provided in section 5, Closed CircuitTelevision (CCTV)
section 5 Closed Circuit Television (CCTV)IntroductionTraffic authorities across the UK are increasinglyusing closed circuit television (CCTV) toenforce parking and traffic regulations. It maytake a variety of forms including fixed camerainstallations, mobile WiFi camera points andmobile vehicle units.It is important therefore that companies maketheir drivers aware that enforcement actionmay still be taking place by camera, even if thereare no civil enforcement officers visible on thestreet.Regulations under Part 6 of the TrafficManagement Act 2004 allow traffic authoritiesto use CCTV as a method of civil parkingenforcement. London Councils has issued acode of practice regarding the use of CCTV forparking and traffic enforcement and guidelinesare also issued by the Information Commissioneron the use of CCTV in general.Principles1 Camera operators should be trained in therelevant legislation. They should also undertakeCCTV training2 Camera operators should have maps toshow the relevant signs for the area they areenforcing, as the street signs are not alwaysfacing the camera3 Camera operators should enforce only whereroad, kerb and any other markings are clearlyvisible in the footage taken4 Camera operators should work in line with anenforcement protocol/code of practice thatsets out how parking and traffic regulations aremanaged5 Enforcing authorities must use CCTVenforcement in line with relevant legislation,including the Data Protection Act 1998 andTMA 20046 Camera operators should only focus closely onvehicles or individuals where there is a need todo so, ie to determine if loading and unloadingis taking place before issuing a PCN7 Companies should ensure that their drivers arebriefed on CCTV enforcement as part of theirtraining in order to reduce the risk of receivinga PCN
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