Oblicore Guarantee - Syntax

TMOblicore Guarantee ESPGuarantee ESP Major Features• Robust SLA/contract management, allowing thedefinition and ongoing tracking of the impact ofbusiness-critical services in terms of theirobjectives, business logic, time periods,performance metrics, penalties and relation tounderlying IT resources• Support for multiple service delivery environments,including SLAs/contracts with externaland internal customers and suppliers, as well asoperational level agreements and underpinningcontracts• Integrated service catalog that is an enterpriserepository for templates that standardize servicedefinitions, metrics and reporting, and allowsrapid creation and maintenance of SLAs andoutsourcing contracts• Easy-to-use event-driven business rules, forcapturing simple to complex requirements• Life cycle versioning of contracts, from proposedto pending, active and archived• Multiple views of commitments, by service, timeperiods and metrics• Graphical timeslot editor, which makes it easy tospecify time periods when services must beprovided, and simplifies related reporting• Support for service exceptions and corrections,late arriving data and other conditions that affectreporting• Flexible, intelligent data adapters that gatherperformance data from IT systems and businessapplications, synchronously and asynchronously• Correlation engine that continuously calculatesactual and projected service levels andcompares these to targets• Extensive automated reporting, including aneasy-to-use end user report wizard as well asproduction reporting• Integrated OLAP for analysts and managers fordetailed data analysis• Role-based dashboards with traffic lightindicators of service performance and contextbased"smart" drilldowns• Alerts for actual and projected service thresholdsand penalties• N-tier architecture for scalable and reliableperformance• Optimized SLA/contract data model thatsupports highly complex commitments as wellas large volumes of data• Robust application and data level security• ITIL compliance: service catalog, templates,performance visibility and much more