PINLESS RECHARGE SERVICE - ePay

How to choose betweenPIN on Receipt (standard)&Pinless RechargeFAQ's1. Prepaid Mobile1. Prepaid Mobile2. Calling Card2. Calling Card3. Internet & Content3. Internet & Content4. Music4. Music5. Other5. Other6. Tolling6. Tolling7. Couponing7. Couponing1. Select '1. Prepaid Mobile' 1. Select '1. Prepaid Mobile'What happens if the wrong number is entered?This should not happen as the mobile number is enteredtwice as a precautionary measure to prevent this fromhappening.Is the customer allowed to type in their own mobilenumber?Yes. If the terminal can be safely reached by the customerthey can type in their own mobile number.1. Vodafone2. Optus3. Telstra4. Lebara5. Lebara Pinless Recharge6. Lycamobile7. Amaysim1. Vodafone2. Optus3. Telstra4. Lebara5. Lebara Pinless Recharge6. Lycamobile7. AmaysimIs Pinless Recharge slower than Pin on Receipt?Pinless Recharge requires a further step of validation.The difference between this and the Pin on Receipttransaction time will be barely noticeable on a high speedIP terminal. To see if you are eligible for an IP terminalemail devicemgt@epayaust.com.au2. Select carrier. 2. Select Pinless Recharge carrier option.1. $39.901. $39.902. $49.902. $49.903. $59.903. $59.90How do I know if the transaction was successful?A receipt will print once the transaction is approved, actingas proof of purchase. The reference number of this receiptwill be accessible by both epay and the mobile operator.Many mobile providers will also text the consumer's mobilephone once their account has been successfully topped up.3. Select denomination and follow prompts. 3. Select denomination and follow prompts.What do I do if the customer does not want to providetheir phone number?You can still sell PIN on Receipt prepaid mobile top up tocustomers that do not wish to provide their mobile number.PIN on Receipt will remain an alternative recharge optionon your epay terminal.PAYMENT APPROVEDPRINTING VOUCHER...ENTER MOBILE NUMBERxxxxxxxxxNOTE: You will be prompted to enter mobile number in twice to ensurecorrect number has been enteredTOP UP SUCCESSFULWhat are the reasons for a transaction failing?- The incorrect mobile phone number may have beenentered on one or both of the required entries- The incorrect carrier may have been chosen for thetransaction (i.e - carrier A's validation number wasentered instead of carrier B which was the requestedcarrier.)- Possible connection issues between epay and themobile carrierNOTE: You can always sell PIN on Receipt if a PinlessRecharge transaction is unsuccessful.Please give printed receipt to customer for confirmation of load.Is Pinless Recharge currently available at all epayretailers?No. All retailers with an epay terminal will have this serviceavailable, but some integrated POS systems will be unableto sell Pinless Recharge at this time. Keep an eye out foran epay terminal blast to be notified of launch.Do I make the same commission as on PIN on Receiptsales?Yes.*options may appear differently - this is for illustration purposes only.epay world magazine | Australia | Winter 2012 7