Support <strong>of</strong> Excellence Awards - <strong>Health</strong> Unit Coordinator5 Bedtower | Support <strong>of</strong> excellence awardAminata Diop, HUCAminata Diop <strong>of</strong> Senegal, Africa, has worked as a <strong>Health</strong> Unit Coordinator (HUC) on 5 Bedtower in trauma and orthopedics since1997. She loves her job as an HUC for the Surgery Service and prefers to acknowledge her co-workers more than talking aboutherself.“Where I’m from, it’s not humble to talk about your achievements,” Ami (pronounced Ah-ME) said <strong>of</strong> winning the award. Sheloves recognizing her co-workers’ efforts though. “It’s a great team. There’s great support in nursing management,” she said.“They’re wonderful to work for. Everyone is so accommodating <strong>of</strong> each other.”She also loves working the weekend shifts. “You have to have great management to allow people to do that,” Ami said. “I’mnot married so it’s easier for me to do. They are all willing to work five days a week. I’m really appreciative to work weekends.”Cheryl Stewart, manager <strong>of</strong> 5 Bedtower was not surprised that Ami would only talk about her co-workers. “She’s incrediblyhumble. She is just wonderful at her job — she’s kind, considerate, efficient and reliable. She’s someone everyone likes to bearound and sets the tone for the entire unit,” Stewart said. She’s a multi-tasker who’s never stressed, calm in emergencies andoutstanding in her job.”3 Anderson | Support <strong>of</strong> excellence awardShirley Tate, HUCShirley Tate has been an employee at <strong>UNC</strong> Hospitals for 14 years, but has been part <strong>of</strong> the<strong>UNC</strong> family from an early age. She recalls her brother being born at Memorial Hospital inAugust <strong>of</strong> 1954.Born and raised in Chapel Hill, Shirley now lives in Hillsborough and wishes she had come towork at the hospital sooner. “It’s good, steady employment,” she said, “and I like working atthe hospital.” Apparently the nurses she works with on 3 Anderson like having her there aswell. “I answer the phone, meet and greet people, transcribe the doctors’ orders, help thenurses, and smile a lot,” she said.From her perspective, at the desk she’s able to keep nurses apprised <strong>of</strong> patients’ needs anddoesn’t hesitate to assist them when she can, like opening or closing a door or simply helpingthem telephone a family member. “My nurses are just great to work with,” she said. “I lovethem. They do a good job.”4
People“We realized that what our employees wanted most from us, and from each other,was to be recognized for their efforts.”Employee Experience Team — Seeking Ways to Recognize Your EffortsIf you enjoyed all the special events, speakers, and gifts during Employee Recognitionweek this past May, thank a member <strong>of</strong> the Commitment to Caring EmployeeExperience Team. Its mission? To thank you.“We want to make sure all <strong>UNC</strong> <strong>Health</strong> <strong>Care</strong> System (<strong>UNC</strong> HCS)employees are recognized for their efforts. Last year each departmentnominated and recruited members to serve on the newEmployee Experience Team,” says Katrina Reynolds, AdministrativeDirector, Office <strong>of</strong> Revenue Cycle Management and co-leader<strong>of</strong> the team.Fellow co-leader Dick Hatfield, Director <strong>of</strong> Employee Relations,continues, “Afteranalyzing employeesurveys overthe past few years,we realized thatwhat our employeeswanted mostfrom us, and fromeach other, was tobe recognized fortheir efforts.”With that in mind,The EmployeeExperience Teamwas created. Theteam is comprised<strong>of</strong> members fromthroughout theentire <strong>UNC</strong> <strong>Health</strong><strong>Care</strong> System,including nursingwhich is a veryessential part <strong>of</strong>the team, accordingto Dick.The team meetsevery month to Dick Hatfield, MS, Jenniffer Hughes, RN, CCRN, Carla Jones, MSN, RNshare ideas from and Katrina Reynoldscolleagues in theirrespective departmentsin an effort to effect positive change.You may have been a recipient <strong>of</strong> some <strong>of</strong> these changes. Hasa patient or fellow employee written you a “thank you” note onone <strong>of</strong> the High 5 cards that are now health care system-wide?This program began in the Heart Center as a bulletin board andlittle note cards in patients’ rooms. Soon patients from all over theHospitals were asking how they could obtain these cards to thanknurses and other employees in their units — and nurses and otheremployees were asking how they could thank each other. Have youbeen recognized as a “Plus Person”? The “PlusPeople Program”recognizes 16 employees each quarter. They are nominated basedon their performance under one <strong>of</strong> the <strong>UNC</strong> Hospital’s Commitmentto Caring six pillars <strong>of</strong> excellence: people, service, quality,finance, growth, and innovation.“This is such adiverse group and<strong>of</strong>fers me a chanceto meet people fromother departmentsand to hear theirstories. The nurses,especially, havebrought forth suchexcitement andenthusiasm. I amhonored to be part<strong>of</strong> such a team,”remarks JennyHughes, CN III inCT-ICU.Carla Jones, CN IVon 5 Bedtoweragrees, “It’s a greathonor to serve onthis team. We representthe voice <strong>of</strong>the more than 8,000employees, and wetake that responsibilityvery seriously.” n5
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