Train times - Northern Rail

Passenger’s CharterWe aim to deliver services that meet the needsand expectations of our customers.We set out our promises and standards in aPassenger’s Charter. You can view it on ourwebsite, ask for a copy at any staffed station orrequest a copy by post from our CustomerRelations Team. We welcome your feedback andsuggestions about any aspect of our services.Customer RelationsIf you have comments or complaints about anyof our services please contact us.Telephone: 0845 00 00 1250800 to 2000 Monday to Saturday0900 to 1700 SundayEmail:customer.relations@northernrail.orgAddress: Customer Relations DepartmentNorthern Rail LtdFreepost (RLSL-ABEC-BGUU)Leeds LS1 4DYShould we fail to resolve any complaint to yoursatisfaction you can contact:Passenger FocusTelephone: 0300 123 2350Address:Website:Rail Users’ GroupPassenger FocusFreepost (RRRE-ETTC-LEET)PO Box 4257 Manchester M60 3ARpassengerfocus.org.ukHarrogate Line Users’ Group, Mr William Tymms,Chairman 'Norwood', 7 Broadgate Rise,Horsforth, Leeds LS18 4DL email hlrug@live.co.uk.Christmas 2011 and New Year 2012Trains will stop running around 2000 on ChristmasEve and New Year’s Eve, and start later thannormal on 27 December and New Year’s Day.Contact our helpline or check our website fordetails. Trains don’t run on Christmas Day orBoxing Day.Whilst every care has been taken to ensure the accuracy of theinformation contained in this timetable, we can accept no liability forany inaccuracies, and reserve the right to change informationwithout further notice.