Table 6Examples of job roles and work activities for mature-age workers Special projects Internal and externalconsulting Business developmentfunctions Research roles Sales and marketing roles Advisory roles Troubleshooting duties Formal and informal trainingfunctions Liaison and lobbying functions Risk management rolesThe workplace culture of the organisation should be encouraging and supportive, with anacknowledgment that everyone has the potential to contribute—individually and collectively—tothe organisation’s innovation goals, regardless of age. The culture should reflect an understandingthat workers have the potential to grow and learn from their work and educational experiences andcan make an ongoing contribution providing: they are given the right level of support from theorganisation and their managers, supervisors, trainers and peers; they have a basic understanding ofhow they are able to learn and how their brain grows and evolves; and they are encouraged todevelop and maintain the enthusiasm, motivation, commitment and focus needed to benefit fromongoing workplace and educational learning experiences.Supervisors, team leaders and mentors in the workplace therefore need to promote a workplaceculture that is supportive and encouraging for workers, one which enables personal growth andprofessional development. Priority needs to be given to providing stimulating and challengingwork. Action should be taken to identify work arrangements that involve boring and overlyrepetitive work and these should be reorganised to be more challenging and interesting. Supervisorsand team leaders need to ensure that workers continue to have rich work and educationalexperiences and that they provide guidance, encouragement and support, not just in gainingtechnical skills and factual and procedural knowledge, but also thinking skills and knowledge. Theyneed to optimise workplace organisation, including job rotation, ensuring the availability of projectwork and the potential for extending the working lives of employees beyond traditional retirement.The workplace culture needs to be that of a learning organisation. Marquardt (1997) suggests thatthere are six important types of skills that need to be systematically developed within learningorganisations: systems thinking mental models (how people understand and interpret the world and take appropriate action) personal mastery (cognitive, metacognitive, psychomotor and dispositional skills and knowledgeachieved through initial training and ongoing personal and professional development) team learning (through collective professional development and work experiences) a shared vision within the organisation an ongoing dialogue between managers, supervisory personnel and peers.Implications for teachers and trainersThe key implication for vocational teachers and trainers is that they need to empower students tolearn effectively from their day-to-day experiences in educational, workplace and communitysettings. This will involve inculcating in students a basic understanding and awareness of howlearning takes place and how their brains continue to evolve throughout their lifetimes; they willalso need to understand the actions they can take to enhance their own brain development andlearning processes, improve their mental wellbeing and potentially extend their own effectiveworking lives. This does not preclude the role of teachers and trainers in helping learners todevelop the required factual and procedural knowledge, the prescribed cognitive and psychomotorskills and the disposition and attitudes essential for effective learning.62 Fostering enterprise: the innovation and skills nexus – research readings
In particular, in the course of their training function, vocational teachers and trainers need to beaware of the benefits of exposing students to experiences that span multiple intelligences andinclude a focus on thinking about learning and learning about thinking. Teachers and trainersshould endeavour as much as possible to organise and provide opportunities for rich learning thatcovers the full range of multiple intelligences and involves cognitive, physical and socialdimensions. They also need to promote the importance of an active physical, mental and social lifeto enable a long, productive, satisfying and enjoyable lifespan. This includes drawing students’attention to the value of exercising and caring for not only their bodies but also their minds.Some practical examplesThe following are three examples from industry that demonstrate how these various developmentsin cognition and neuroplasticity could be applied in practical innovative workplace situations. Whilethe examples are hypothetical, they are based on actual case studies. In considering these practicalcase studies, it is worth reiterating that the skills sets required in effective workplace and learningenvironments encompass not only critical cognitive skills and knowledge but also appropriatepersonal dispositions, attitudes and motivation.Practical example 1: an innovative ICT companyThe ICT company is an innovative service provider specialising in the provision of unique systemssolutions to organisations to enable them to integrate their computing infrastructure, internet andintranet systems, communication systems and information security requirements. The organisationspecialises in cloud system technology and video-conferencing to achieve cost efficiencies,operational flexibility and inter-connectiveness.The service provider regards its staff as the spearhead of its innovative capabilities, encouraging allpersonnel to work collaboratively—sharing ideas and providing ongoing informal guidance andassistance to each other. The CEO is a committed networker with vendors and other ICTcompanies and associations and promotes the concept of active networking to his personnel. Thecompany has six major sections—sales and marketing, finance and administration, planning andproduct development, engineering, the national operations centre (NOC) and customer service.There is a deliberate policy of gradually rotating personnel across the various sections. In someinstances, this is to enable personnel to gain experience and insight into the role and functions ofthe other sections, as well as to build relationships with the staff in those sections. In other instances,it forms part of career progression within the company. The company has periodic staff meetings inwhich personnel are encouraged to reflect on the company’s achievements and its opportunitiesand to share ideas on innovations and initiatives in products and systems that would benefit existingand potential customers. The company contracts mature-age, expert former employees to assist asbusiness advisors, market researchers and professional development consultants.Practical example 2: An innovative paper manufacturing companyThe innovative manufacturing company uses the latest automated manufacturing technologies toproduce paper products. It is vertically integrated with state-of-the-art monitoring and controlsystems designed to increase the precision and responsiveness of quality assurance and allow rapidresponse to product change requirements, while ensuring optimisation of efficiency andminimisation of production downtime. The vertical integration extends from logging, right throughproduction, to the distribution of final products. The overall production and delivery process isobserved and controlled through a central control room, where operators and technicians monitorand adjust every aspect of the production process. Using high-precision information and computingtechnologies integrated with the high-performance workforce, the company has the capability toNCVER 63
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Fostering enterprise:the innovation
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© Commonwealth of Australia, 2011T
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ContentsContributors 6Overview - Pe
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Ludger Deitmer works as a senior re
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Australian Chamber of Industry and
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performance. By comparison, the inn
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Schroeder, RG, Scudder, GD & Elm, D
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The predominance of a tacit element
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Table 1 Innovation frequencies by A
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flagged by highly significant (p <
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Generally, evidence suggests a degr
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AppendixScope of the BLDThe scope o
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Tradespeople and techniciansin inno
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products or services introduced ove
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who report overwhelmingly that thei
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more complex problem-solving: ‘as
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occupations such as scientists, eng
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TeachingWithin universities some tr
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implemented organisation-wide syste
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OECD (Organisation for Economic Co-
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first such studies on this topic an
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Training managers reported that the
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factors. Culturally, mining compani
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In terms of formal training, the tw
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The medium-console game companies t
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Mining firms use a Tayloristic work
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additional stream of funding explic
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National Centre for Vocational Educ