Customer Relationship Management (CRM) - Hitachi Consulting
Customer Relationship Management (CRM) - Hitachi Consulting
Customer Relationship Management (CRM) - Hitachi Consulting
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Solution Overview<br />
■ Execute multichannel, multistage marketing campaigns with real-time and<br />
historical trends insight to measure campaign effectiveness and optimize spend<br />
■ Quickly and accurately predict pipeline by accessing centralized and real-time<br />
data to monitor critical metrics such as Days Sales Outstanding and AR status<br />
■ Improve the quality and frequency of meaningful customer touch points through<br />
time based workflows to communicate order status, post-sale customer satisfaction<br />
and targeted product specials<br />
hiTachi cOnSulTing TRanSfORmS channel ReSPOnSiVeneSS in The<br />
whOleSale diSTRibuTiOn induSTRy<br />
<strong>Hitachi</strong> <strong>Consulting</strong>’s Consumer Product’s Practice has provided professional<br />
consulting services to dozens of the world’s leading companies across the Food &<br />
Beverage, Food Service, Packaged Goods, and Retail segments. In addition to serving<br />
many of the most recognized names in the industry, much of our success comes from<br />
providing similar services to small and medium-sized companies.<br />
cRm SOluTiOn cOmPOnenTS fOR whOleSale<br />
diSTRibuTiOn include:<br />
■ Integration to ERP for core customer<br />
information<br />
■ Accounts Receivable metrics such as<br />
balances current 30/60/90, recent payment<br />
information, and order shipment alerts<br />
■ Working Capital <strong>Management</strong> intelligence<br />
through Days Sales Outstanding calculations &<br />
dashboards<br />
■ Targeted campaigns with personalized product<br />
promotions and pricing sheets<br />
■ Opportunity management for order history and what if pricing analysis<br />
■ RTD campaign and opportunity suggestions for inventory reduction, up-sell and<br />
cross-sell, demand planning and RTD supplied marketing campaigns<br />
ORacle cRm On demand whOleSale diSTRibuTiOn SOluTiOnS<br />
Oracle understands that Wholesale Distribution companies are challenged with<br />
gathering and maintaining a single source of real-time customer information. This<br />
prevents companies from making customers’ needs and changing requirements<br />
a priority. By implementing best practices through Oracle <strong>CRM</strong> On Demand, our<br />
Wholesale Distribution clients have the ability to:<br />
■ Access key customer information even if the network is unavailable by holding<br />
data locally and utilizing store-and-forward capabilities<br />
■ Exceed customer expectations at every touch-point – through a field organization,<br />
website and call center<br />
■ Conduct historical and comparative trend analyses to gain insight into emerging<br />
opportunities and quickly respond to changes in business trends<br />
The hiTachi cOnSulTing and ORacle PaRTneRShiP<br />
<strong>Hitachi</strong> <strong>Consulting</strong>’s key differentiator is knowledge and thought leadership, which<br />
extends beyond the technical and functional domain. Our Oracle <strong>CRM</strong> Practice,<br />
combined with leading Consumer Products industry expertise, continues to receive<br />
analyst and vendor recognition from Oracle including eight-time Oracle Partner of the<br />
Year and Gartner Magic Quadrant for <strong>CRM</strong> Service Providers, 2002 – 2010.<br />
www.hitachiconsulting.com<br />
14643 Dallas Parkway, Suite 800<br />
Dallas, TX 75254<br />
info@hitachiconsulting.com<br />
Toll Free 1.877.664.0010<br />
For the fourth consecutive year,<br />
<strong>Hitachi</strong> <strong>Consulting</strong>’s Consumer<br />
Products Practice is ranked a top-five<br />
consultancy in the annual listing of Top<br />
10 consulting services providers by<br />
Consumer Goods Technology (CGT)<br />
readers.<br />
<strong>Hitachi</strong> <strong>Consulting</strong>’s Consumer<br />
Products Practice serves Global 2000<br />
companies in all segments of the<br />
Value Chain from growers, producers<br />
and processors through branded<br />
manufacturers, distributors, and<br />
retailers / food service operators.<br />
Recognized by Kennedy, Gartner<br />
and AMR as leaders in Revenue<br />
<strong>Management</strong> and Supply Chain<br />
Responsiveness<br />
About <strong>Hitachi</strong><br />
<strong>Consulting</strong><br />
as the global business and iT<br />
consulting company of hitachi, ltd.,<br />
hitachi consulting helps its clients<br />
implement their vision − with a wide<br />
range of business solutions and<br />
services to improve operations,<br />
productivity, and the bottom line.<br />
hitachi, ltd. is one of the world’s<br />
leading global electronics<br />
companies with more than 100<br />
years of innovation. The company<br />
is committed to creating richer lives<br />
and a better society by providing<br />
products and services based on<br />
the latest advances in technology,<br />
especially knowledge and<br />
information technology.<br />
© copyright 2012 hitachi consulting
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