Volvo Trucks' environmental affairs - page 12 - Reverse Logistics ...

REVERSE LOGISTICS ASSOCIATION
Message from the Publisher
RL Silos
I returned to RLA headquarters this week after attending the “Joint Industry Unsaleables
Management Conference” and realized that RLA’s Industry/Focus Committees are doing
so much to help everyone succeed in their RL task. Our industry professionals that meet
together in each of the RL Silos are providing a forum to learn from each other. Best
practices are the main-stay and innovation is a constant discussion.
The Automotive Industry is discussed in this month’s cover story, please take a look at
that story. It is a good example of one of the many industries represented by our Industry
Committees. We are trying to serve as many industries as possible, but we need your support
to make every committee succeed. Please check out the great work that is being done by the Software Solutions
Committee (headed up by Leonard Schneeman of DEX and Paul Rupnow of Andlor Logistics Systems). Some of the
committees like Extended Warranties, have a focus that covers all industries. We also have new Regional Committees
in countries like Brazil and India, and regions like APAC & EMEA.
Please join one of our committees. To join a committee, you must be a member of RLA and a registered user on the
RLA web site. Once you have logged into the RLA web site through the log in located in the upper-right corner of the
Home page, click on the Committees page and select the committee that you want to join from the listing on the left
side of the page. Once you are on a specific committee web page, click on the “Join This Committee” button. Another
option for committee participation is to audit a committee. In order to audit any committee, you must be a registered
user on the RLA web site.
There are RLA committees covering a wide range of Industries. And if there is enough interest, a new industry committee
can always be formed. Look at all the committees we have currently:
Industry/Focus Committees
• Apparel
• Automotive
• Aviation
• Consumer Electronics
Focus Committees (Wiki)
• CSR
• Extended Warranties
• Software Solutions
• Spare Parts Management
• Data Storage
• Food & Beverage
(Unsaleables)
• Medical/Pharmaceutical
Regional Focus
• APAC
• Brazil
• Canada
• China
• EMEA
• India
We appreciate the work being done by all the current
committee members and look forward to having even more
members participate on all the committees.
Gailen Vick - Executive Director
www.RLA.org
• Retailers
• Small Appliances
• Telecommunications
• Wireless
REVERSE LOGISTICS ASSOCIATION
Board of Advisors
A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse
Logistics Association management team in making informed decisions. Advisors include:
Jack Allen – Scientific
Atlanta, a Cisco
Systems company
Jack Allen currently serves
as Director of Global
Supply Chain Processes
at Scientific Atlanta. In his role, Jack is
responsible for the creation, development
and performance of Scientific-Atlanta’s
supply networks in the United States
and internationally. His leadership and
commitment to the recent success of
several product and distribution center
transfers, the development of a cross
functional supply chain team and the
development of an integrated forecasting/
production planning/procurement supply
chain planning process resulted in the
improvements in Scientific-Atlanta’s
supply chain and significant annual savings
for Scientific-Atlanta.
Christopher Gant –
FedEx
Chris Gant is Director for
FedEx Supply Chain Sales.
He is responsible for all
business development
strategy and execution for both the FedEx
SupplyChain Systems and FedEx Emerging
Products Sales teams.
A 20-year veteran of transportation, logistics
and electronic commerce, Chris has
extensive expertise in the development and
delivery of complex supply chain solutions
for some of the world’s largest corporations
inclusive of both Forward and Reverse
Logistics. He began his career with FedEx
Ground (formerly RPS) in 1989 as an operations
coordinator before joining the
company’s sales team in 1991. He quickly
rose through the sales leadership ranks,
holding the posts of area sales manager,
district sales manager and senior national
account manager for FedEx Ground.
Edwin Heslinga –
Microsoft
Edwin is currently
Director of Reverse
Logistics Programs and
Policies for Microsoft
Devices. In his position Edwin is responsible
for development and enforcement of
policies surrounding returns and all related
costs to the returns and is also involved
in the Customer Satisfaction Continuous
Improvement Council. Working with
Microsoft Call Center and the Microsoft
Manufacturing Operations Edwin is driving
the improvement of consumer satisfaction
through agent assisted support and on-line
support while managing the costs.
Prior to working for Microsoft Edwin
worked for Jabil Global Services as the
Director of IT Solutions, where he worked
with various teams on the proposal and implementation
of reversed logistics services
for various companies at the Jabil factories
around the world.
Charles Johnston –
WAL-MART Stores,
Inc.
Charles Johnston is Sr.
Director of Reverse
Logistics at the Bentonville
Return Center, WAL-MART Stores, Inc.
Chuck has been with WAL-MART for the
past 14 years and his responsibilities include
Returns, Imports, Exports, Tires and
Printing and Mailing Distribution.
Hartmut Liebel –
Jabil Global Services
Hartmut Liebel was named
President, Jabil Global
Services (JGS), in October
2004. He joined Jabil as
Executive Vice President in July 2002 and
was named Chief Operating Officer in
October 2003.
Bernie Schaeffer –
Motorola
Bernie Schaeffer is corporate
vice president of Post
Sales Support for Motorola
Mobility. His global organization
is responsible for providing both
in- and out-of-warranty repair services to
both consumers and carriers, provides consumer
support services through call center,
web access and on-device solutions, is the
fulfillment engine for value-added services,
manages asset recovery on equipment returns
and is the source of information on
product field reliability.
Doug Schmitt – Dell
Doug Schmitt serves as
VP of Dell’s Global Field
Delivery organization with
international responsibility
for global break/fix
field engineers, same day service delivery,
spare parts depots, parts planning, service
logistics, repair, reverse logistics and
Dell’s global command centers. In addition
to Doug’s role as VP Global Field Delivery
he has responsibility for Americas Support
Services. Previously, Doug held executive
and senior management positions in service
and finance at Dell, Inc.
Doug came to Dell in 1997 from Sequent
Computer Systems where he held various
senior level finance positions. Before
Sequent, Doug worked in the banking sector.
Tony Sciarrotta –
Philips Consumer
Electronics
Tony is Senior Manager of
Asset Recovery at Philips
Consumer Electronics
North America. In this position, Tony leads
returns reduction and entitlement initiatives
for mainstream consumer electronics, and
is also currently concerned with further
driving the implementation of electronic
registration for Philips products at leading
retailers. Working with Philips Sales,
Service, Marketing, and the Philips Business
Excellence Group, Tony is helping drive
several teams to improve the consumer
experience and subsequently reduce the
high rates of products returned with no
defect found.
Susan Wackerman
– Hewlett-Packard
Company
Susan Wackerman is currently
a Sr. Operations
Manager in the Americas
Supply Chain for HP’s Imaging and Printing
Group. In her position, Susan is responsible
for the Recycling Operations for HP
Americas and the Returns Operations /
Remarketing for HP Americas Imaging and
Printing Group. This includes supply chain
development, reverse logistics, disposition
and processing, refurbishment, resale, channel
management. For Recycling Operations
her product responsibilities cover all HP
product categories including inkjet and
laser printing, digital imaging, supplies,
scanners, shared printing, PCs, notebooks,
desktops, servers.
Complete biographies of Advisory Board
Members are available from the RLA site
at: www.ReverseLogisticsAssociation.org/
company_advisory.php